Sprint PCS Complaint - Sprint telemarketing phone calls
I have been a Sprint customer since 2001. The last few weeks I have begun to receive telemarketing phone calls to my cell phone from Sprint. When I answer the call, it asks me if I would like to hear about new offers or promotions, press whatever number, etc. These calls are received during the day, thus using up my "anytime minutes". Today I received 2 calls, and this comes after I contacted customer care and requested my name be removed from their call list. In the past 5 days I have received 5 calls.
I have been signed up on the "Do Not Call" registry since 2003, and this is the only telemarketing call I've received since that time! When I have spoken with the customer care rep, they have been apologetic and given me "free anytime minutes". The number that I'm receiving calls from is: 866-463-3020. It is an automated call, and I'm not sure if you will ever get to a real human being, or not? I filed a complaint with the Federal Trade Commission and am told they will pass this information along to the department that enforces the law on this.
My contract is due to expire in December, and I intend to seek wireless service from a competitor. Since Sprint merged with Nextel, I have found they are very inflexible, and SOME of their customer care reps are not trained as efficiently as in the years prior to the merger! I've heard they are laying off employees. So, I would imagine customer service call-ins will suffer.
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