ADT Security and Defender Security Complaint - Faulty installation service

Review by sedona on 2007-01-31
BERGENFIELD, NEW JERSEY -- ADT hired a sub-cintractor to install a security system into my home. Defender security did not install the system properly so it is less secure having the system then it was withiot the system. I do not feel safe because the technition did not complete the system installation and then walked out with my remote. My electric was disrupted, in one area of my basement and when i called they said it would take a week to return to fix it. I told them I wanted my remote, they told me the technition's car broke down. I called ADT and they sent a tech. the day after they made my appointment,the excuse was that the refixing would take too long so they needed to alot more time for the repair. The ADT tech arrived this am. and would not repair the mistakes and referred me to their installation dept. ADT's installation Dept. said I had to call Defender security. Now I ask you out there, would you allow them back into your home to repair what they ruined in the first place?? I won't. My advice to all of you is do not trust your home's security to ADT.... I realize it is a well known company but you cannot trust a company that does not stand behind teir reputation when they do not care about who they farm out to.... BE SAFE PLEASE!!!!! SINCERELY YOURS

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