Long Fence Informative - Lock on the fence.
GLEN BURNIE, MARYLAND -- When we purhased the fence we were not advised that due to the county's rules regarding how the gate was to swing that the lock would be put on backwards. Also that the key to the lock was universal and that anyone who has a lock like the one we have or anyone who worked for Long Fence would have access to a key. I thought we would get a key that would be exclusive to our gate. We now have a lock on the gate that we need to go out through the garage around the house unlock the outside then we can use the gate from the inside. When trying to get this fixed I was told that we could leave the key in the lock on the inside. I was also told that I should have asked the salesman about the key. Who would think to ask a salesman if their key was universal. I think we should have been told in the beginnig and that they should have been more willing to help resolve the problem without their remarks. To this point they just say that the gate works both ways but who wants to have a gate and have to go out through the garage to open the gate so you can go out of your yard.