Sprint PCS Complaint - Contract Renewal I did not request- and rude, hostile customer service
I had a similar experience to another reviewer who wrote "The representative looks at my account and informs me I had called in March inquiring about a “5% discount offer” and had agreed to an additional two-year contract in exchange for this discount. I told the representative that this was completely false." Later, the reviewer also said that customer service rep accused the reviewer of lying.
I have had Sprint for many years. My most recent 2-year contract with them ended this month, and I did call two weeks ago to ask exactly when the contract ended, so I could consider my options. I knew that I could continue from month to month now without a contract. However, I just received a notice in the mail from Sprint thanking me for renewing my contract, which I did NOT do.
I called customer service, and the rep. told me that they had a record that I had called, and been told about the 5% discount to renew my service, and I had requested them to renew. I said that wasn't true. Rep did agree to cancel the contract renewal, and the 5% discount, which was fine.
However, I said I had a complaint that the contract had been renewed without my request or permission. She kept saying: what's wrong, we've solved your problem, but I felt that Sprint should know that this kind of mistaken or fraudulent renewal was going on, and it was only lucky that I carefully read the Sprint letter, which I might have discarded as an ad.
I asked to speak to a supervisor. A supervisor came on the line, and he was more rude, hostile and aggressive than the first rep. He also kept saying 'what was the problem, because they had canceled the renewal.' He also said that he had been in customer service for many years, and there were 3 stories: the customer's, the company's and the real story, and suggested several times that I might be lying about renewing the contract. He said I probably just renewed the contract, and then changed my mind, and so now I was making up this story.
I was really amazed and offended that a supervisor, who I would think would try to be conciliatory, and perhaps just say there was a misunderstanding, would choose to accuse me of lying.
I tried to put my complaint in an e-mail, using the sprint.com website, but twice, after I had typed my comment and tried to proceed to the next step, my computer screen listed "site not found." so I don't know how to complain in writing to higher-ups at Sprint. However, I'm afraid that they know about these fraudulent practices and the rude, hostile customer service people, and approve these actions.
No wonder Sprint is losing business, and laying off thousands of people.