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Sessler Ford of Libertyville, IL Complaint - Bait & Switch Tactics

Review by Pickle on 2007-02-01
We used the internet to search for vehicles within our price range, and with the options we had hoped for, as a gift to our daughter who was going to college. We were "quoted" $17,900 on a vehicle we liked, but were told they'd "go down" to $16,900 (which we paid). Later, we found that it was already offered on their internet site for $16,900 so their "reduced special price to us" was nothing special. After we brought it home, our daughter wasn't crazy about it, but they highly publisize their "7 day exchange policy", so we called and arranged a day to find something else. The day we were going to come in, we called 1st to make sure they had a vehicle worth exchanging (equal or higher value). We did find one, slightly higher in price but we were willing to pay the difference. When we got there, we were told, "OH, THAT VEHICLE JUST SOLD". Keep in mind this is below-zero windchills outside and the worst time of year for used car sales, yet someone supposedly came in and bought that EXACT vehicle that they assured us was still on their lot, when we called just hours before. Instead, they offered an EVEN exchange for another vehicle they SAID was "equal" but yet (luckily) I had already printed it out from their internet sight (it was only $14,900!!!) BAIT & SWITCH IS EVIDENT HERE!!!! Don't do business there; you'll be sorry!!!
Comments:4 Replies - Latest reply on 2007-02-04
Posted by Timboss on 2007-02-01:
Not exactly bait-and-switch. You paid a price for the vehicle you thought was fair. Now your daughter doesn't like it (why didn't you take her with you for such a major purchase when she has the last say on it?)
Posted by bill on 2007-02-01:
It's possible the vehicle sold in the few housr after you called. One way to find out is to have a friend call the delaership and inquire about the car. If they say its been sold then you know they weren't lying. If they say they have it then it's bait and switch.
Posted by Hugh_Jorgen on 2007-02-01:
The only reason they so generously offer this seven day exchange plan is because they can (and do) make more money off the deal this way. Tell your daughter to find a way to fall in love with the free car you gave her and forget about the exchange.
Posted by lepearso on 2007-02-04:
I would be hurt and insulted if I gave someone a $16,900 gift and they "weren't crazy about it"!

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