Fresh Tortillas Complaint - Rodent feces in food

Review by TAD on 2007-02-01
STATEN ISLAND, NEW YORK -- I orderd some food from Fresh Tortillas & Taco located at 78 Victory Blvd. in Staten Island. It was delivered to my house and upon me taking the food contents out of the bag, I noticed Rat feces all throughout the bag and on the foil wrapped food. I immediately contacted the restaurant and stated the problem. The lady in a heavy Chinese accent told me impossible and hung up the phone on me. This happened several times. Each time I stated to them that I wanted my money back immediately and that I was going to report them. Each time they hung up. I then drove to the restaurant and showed them the problem and she still refused to refund my money and stated that I put the feces there. Now I am an extremely clean individual who has a HUGE phobia of any type of rodents or insects, yet alone live with them. Plus, for the sake of argument, I opened the bag as soon as it was delivered. It never left my sight. I was in total disgust and distain to have this diseased matter in my house. I left the contents at the restaurant and stood there refusing to leave until I saw in the kitchen a rat scurry across the floor. I was mortified. I then left and proceeded to my house and disinfect my counters.
Comments:10 Replies - Latest reply on 2007-02-25
Posted by S on 2007-02-01:
If this is true... very disgusting.
Posted by tnchuck100 on 2007-02-01:
Absolutely disgusting. However, very hard to prove. The best thing you can do is notify the health department. It would have been nice if you had kept the bag and given it to the health department. They will most likely do an inspection of this place.
Posted by Anonymous on 2007-02-01:
Personally, I wouldn't recognize a rat feces if I saw one. I have a hunch that the OP problems extend beyond bad tortillas.
Posted by Timboss on 2007-02-01:
Get the health department involved.
Posted by Anonymous on 2007-02-01:
You left the evidence at the store, why?
Posted by adzidek on 2007-02-01:
Move away from Staten Island.
Posted by heaven17 on 2007-02-01:
This is pretty unbelievable. Instead of contacting the Health Dept and preventing anyone else getting rat poo on their food - and possibly becoming very ill as well - you go home and clean your counters? Right. Not even.
Posted by Anonymous on 2007-02-01:
I think heaven17 hit the nail on the head.
Posted by Anonymous on 2007-02-01:
What is funny to me is a lady with a "heavy Chinese accent" running a Mexican food joint. Nice try, TAD. Maybe if you ask them nicely they (Fresh Tortillas) will give you your job back. Good luck.
Posted by Bell on 2007-02-25:
Well this is just gross.

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