Best Buy Complaint - Hard Drive Data Erased: Tough.
SARASOTA, FLORIDA -- DO NOT GO HERE!!! SAVE YOUR COMPUTER! I brought a malfunctioning HP Pavilion laptop into the Geek Squad this week. Instead of backing up my data (which they confirmed was intact), they ignored the Order form and just reinstalled the operating system. Five years of data, intact when I gave them the laptop, now wiped out. No apologies, no compensation, no call from a supervisor when I asked. They just said, "We forgot to get out your data and erased it by mistake. There's nothing you can do about it because you signed a waiver when you gave us the unit. Here's your machine." HORRIBLE TECHNICIANS, NO EXPERTISE (a newbie knows better), THE WORST CUSTOMER SERVICE EVER. Do not risk you machine here.