PriceMad.com Complaint - Disgusted with PriceMad
NEW YORK, NEW YORK -- I recently attempted to purchase a Toshiba Laptop from PriceMad.com. After accepting payment, I received word that they had sold the same laptop to someone else and my order was cancelled. I was upset, however they offered a brand new laptop that was priced higher for the same low price I was going to purchas the first laptop at. They assured me that the laptop would be brand new from the factory.
When the laptop arrived, the box was in perfect condition. When I opened the box however, the cables were all unpacked and scattered loosely in the box. The keyboard was warped and had numerous scratches, the CD/DVD player would not close and the monitor was operating at about half the brightness that it should have been. It was very clear this was not a new computer.
When I contacted the company and told them I would be returning the computer and informed them of the reasoning, they told that I would be responsible for shipping costs, citing their return policy and that "they were losing money on my deal".
I have no problem with their policy, except when they use it to punish me for their obvious negligence. I would highly recommend avoiding this company. They make promises that are clearly not true and then saddle you with the burden of paying for their negligence.
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