Sams Club Complaint - Sams Club Tire Road Hazard Policy
GRAND RAPIDS, MICHIGAN -- I bought a set of Goodyear tires at Sams Club back in April.Yesterday I had a flat so after changing the tire I went to Sams to fix. It turned out the sidewall was cut and tire needed to be replaced.The purchase price included road hazard however I found out that if they don't have the tire in stock it will take 5 to 10 days to get one.Also they will not order replacement unless I pay in full for tire and only after they get the tire will they make adjustment for mileage.It's the middle of winter here in Michigan and they don't care that I have to drive on the donut spare till they get the tire from THEIR source.It's a Goodyear tire and I know they can get locally in Grand Rapids.What if I was on a trip,I guess I'd just have to wait till tire comes in.
I'd think twice about buying tires at Sams Club.I know I'll NOT be renewing my membership.
I got ahold of a manager the next day and he agreed to provide me with a tire until my replacement arrived.A week later replacement arrived and change over was done and I had to pay around 50 dollars because of prorated mileage.
Those of you who said put on another tire would not work.These are Goodyear High Mileage designed for snow,ice and water.
My whole point was to advise you of Sams Club policy.Which most of you missed that point.Remember the old saying " don't kill the messenger".I really found this site worthless!