Linens and Things Complaint - Non-refunded return - returned item

Review by r.n.1986 on 2007-02-02
HOLMDEL, NEW JERSEY -- Purchased a coffee maker on January 12th,2007. Item was returned same day within 6 hours. A week went by and called store to find out how long it
would be for my refund of $42.79 to be credited back into my checking account, I had made the purchase with my visa debit card. I was told by manager it would take 10-13 days. On January 30th,2007 still no refund had been credited which was well beyond the anticipated time, so I called the manager back and was told by her that the refund should have only taken 24-48 hours. Well, what happened? She examined her computer records and stated that according to what she has seen
was that the refund was put in and suggest I call my bank to find out what they have on their end. I took care of that immediately with the bank manager, whom told me that the initial debit was showing but no refund for the returned item was seen on file for the entire month of January. I then called Alexis back to tell her what the bank situation was. She replied, "Oh well there's nothing I can do, it's a banking issue and they"ll have to find out what happened" CLICK!

I was able to obtain a number to the Corporate office to speak to a person "more in charge" only to have made 4 phone calls in 3 days, to leave voicemails and no one to have the guts to call me back.
Comments:7 Replies - Latest reply on 2007-02-02
Posted by tnchuck100 on 2007-02-02:
Lesson learned: Never use a debit card when a credit card can help protect you from this type of situation.
Posted by yoke on 2007-02-02:
Bring the refund receipt to your bank and ask them to put the debit through.
Posted by bho55 on 2007-02-02:
Call your credit card company and inform them.
Posted by Noneill on 2007-02-02:
Weird. Using a debit card is no different then cash right? Why would you not get the refund at the time of the return?
Posted by FloridaLizardQueen on 2007-02-02:
I've never had any problem getting my debit card credited back when I return something I bought with it.
Posted by heaven17 on 2007-02-02:
I don't know about Linen's 'N Things, but the store where I worked gave cash refunds on debit purchases, though sometimes the customer would request the refund be put back on the card.
Posted by rhondam718732 on 2007-02-02:
Cash should be returned on debit transactions first of all and second of all, a debit card and credit card should be no different when waiting for a credit. If the store says it was done and the credit card company or bank says no it wasn't...you have the same issue. I would take a copy of your Jan statement along with your refund receipt, in person, to the store manager and ask her to refund you right then and there!

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