Vacaville Ford Complaint - Horrible Customer Service
VACAVILLE, CALIFORNIA -- My Fiance and I recently purchased a Ford F-150 from Vacaville Ford. We purchased it on November 24, 2006. We received a call on December 1, 2006 that the contract had to be redone because of financing, 2 weeks later we received a bill from the new finance company stating that they wanted the first payment on the 24th of December, which was also the same day Vacaville Ford wanted the 1500.00 down payment. So we called Vacaville Ford to discuss that the payment for the truck was suppose to be on the 8th of January 2007. So to help us, Monica, Finance Mgr, told us that we could make the down payment in three (3)Monthly installment of 500.00 on the fifth (5th) of every month to help us out. On the 5th of January, we made a call to Monica to find out if the payment was received, which it was, then we made a call to Bruce Bodie (payoff dept), to make sure that Vacaville Ford was going to keep up on their part of the contract, to payoff the 2006 Chevy Colorado which was our trade in. After 4 days straight of trying to contact Bruce Bodie, there was still no return call. So we talked to Bruce's Supervisor, to find out why the call had not been returned, when Buce's supervisor proceeded to tell us that were not going to pay off the chevy colorado until we payed the whole down payment. So meanwhile the finance company for the colorado was calling wanting the money for the truck, we told them it was not in our possesion any more we traded it in. Vacaville Ford had not made any attempt to get a payoff for the Chevy Colorado, since November 25,2006. Nuvell (colorado finace company) proceeded to tell us the reason they had not paid off the colorado was because we have not been approved for a loan, which is a bunch of garbage because we have already made two (2) payment on the Ford F-150 and working the 3rd payment!! On the 20th of January we sent them the remaining balance of 1000.00. On the 24th of January, we spoke again to Bruce, he said that they were making sure the funds were good, I paid them with money orders!! Still Nuvell has not had a request for pay off for the Chevy Colorado. So as of this moment we owe 2 payment to the colorado, which is not in our possesion. Also, they have the Colorado on their website for sale. How do you sell a car that has not been paid for yet?? please anwser this one!! I think this is a very bad way of doing business. I do not recommend anyone to purchase a car or truck from Vacaville Ford, as they will take your money and Run!!!