General Electric Company Complaint - Failure of product - GE 25' Refrigerator White #TFX25JR
WICHITA, KANSAS -- We purchased the TFX25JR Refrigerator in Jan. 99. We have taken care of it as any refrigerator would be, cleaned it and so forth. In December 2006, suddenly the water started squirting out of the door. We had to unplug the refrigerator to get it to stop. My husband can usually fix things so he thought we needed a new water valve. We purchased a new water valve for $30. did not fix the problem, as water kept coming out. so we purchased a new ice maker for $120 and another water valve as the first one was not good anymore, another $30. still no fix as water still comes out on its own. so we called a repair man to come out. he decided that we needed a new mother board in the door that controls all electrical, total bill $139.49. we are told to get a new water valve and icemaker to start fresh. we were given a break on those items but still had to go out and get them. the next day, we begin to smell a weird smell like burning plastic. we are told it is the new part and new icemaker, new plastic smell. but overnight, something bad happened. something burned, we did not know what but there was the smell of smoke and the whole inside of the refrigerator had black soot on everything. we are lucky the fire stayed inside the refrigerator. the repair man came back out on a sunday for us and discovered that behind the panel in the freezer side, the whole set of wires connecting the controls inside the freezer were loose from the bracket that held them (it was broken and had been for some time) and the wires were so close to the heater of the coils that it had slowly burned through the wires and the night before had burned through the whole thing, causing the burn out and soot. our repair man told us he has been doing this for 20 years and never seen anything like this. this had to be like this from the beginning as it would be hard to break that bracket hidden behind a panel. we had to rewire the wires together and replace the mother board again. it now works ok and it took us four weeks to get the smell of soot out of our refrigerator. i am disappointed that a GE item would be defective from the beginning but since it took this long for anything to happen, we have a limited way to get monetary recourse. it is seven years old, the store we bought it from is closed. i guess this is a way to vent frustration. it would be nice to get some refund of the cost that we had to spend discovering the problem which totaled $319.49. with five kids and everything else so high, it was not expected. a response would be nice.