Microsoft Network (MSN) Complaint - erroneous charge
TALLAHASSEE, FLORIDA -- a free 30 day trial account was set up in march 2000. on the 3rd day it was cancelled and i was assured i would not be charged. in fact, i WAS charged for two months. one month was refunded, the other was not. i have been told time and time again for nearly two years that this amount of $19.95 is coming to me, but it never comes. two years is long enough. my last discussion with a rep of your company was just a few weeks ago. the last letter i mailed was written january 27, 2002. i am tired of the reiteration with no results and the inability to speak with a higher authority. letters on file will give all the pertinent details.
To help keep me as a potential future customer, I would like the following:
i want the refund NOW. the original credit card account which i gave in order to set up the free account has been discontinued, therefore i would like a check.
At the very least I would like a response from your company regarding this incident. Thank you for your time.