Macy's East Informative - Hidden Charge
AKRON, OHIO -- I was walking in the mall and decided to just check out the furniture in the new Macy's that had taken the place of Kaufmanns. As I got to the top of the escalator there was a sign saying semi-annual furniture sale (nothing else but those words) so for me that was a plus factor to even look at their furniture displays.
I saw a black leather recliner chair that was small and just the size I had been looking for and it was on sale for $399! What a deal! I told the sales clerk that I wanted to purchase that chair and was there a delivery charge? He said the delivery charge was $65. I said wow I just had a refrigerator and stove delivered from HH Greg and it was only $50 plus they removed my old appliances.
I told him that my friend would pick it up for me with his truck. He then proceeded to fill out the papers and then said that there was a $15 charge for pick-up. I said what! He said it was for the paper work and getting the chair ready for me to put it in my friends truck.
I said the sign should say $414. for the chair not $399 if I have to pay that amount even to pick it up. I also said there were no signs and nothing on the tag stating that there is a $15 charge for pick-up. He said that is Macy's policy. I said ok, well then the sign says $399 for that chair then I will take that chair. He said he could not sell it to me it was the floor model and that I would have to get one out of the warehouse (thus adding the $15).
After talking with various managers, the home office, and district manager they basically said it was Macy's policy and they were not going to change it for me or anyone else.
I then said I would apply for a Macy's card and get 20% off my first purchase. They informed me that I had a Kaufmann's charge and that it automatically turned into a Macy's card and that I could not apply for a new card and get the discount.
To make a long story short, my friend with the truck filled out a form for a Macy's card bought the chair for me and had it delivered to my house and the cost was a lot less than if they would have just taken the $15 off the price. So I paid my friend, he cut up the card and Macy's lost two customers.
Normally I spent a great deal of money over the holidays at that store but not this year! I feel for $15 they lost a good customer and I am sure there are others who feel the same way!