Cingular Wireless Complaint - CINGULAR LOST $51,000.00 FOR NOT GIVING ME A $99.00 PHONE
FREDERICKSBURG, VIRGINIA -- CINGULAR WIRELESS
WHAT HAPPENED TO WANTING TO KEEP YOUR CUSTOMERS?
I have been a Cingular wireless customer for many years. My phone was recently damaged, and I went to my local Cingular Wireless Store to get a new phone. After having to wait thirty minutes, the representative brought up my information and told me my contract was up, which made me eligble for an upgrade. My eligiability included the following: Paying an $18.00 fee to sign a two year contract which would guarentee Cingular Wirless $2,400.00 to $3,000.00 out of my pocket for the next two years. This figure is based on my monthly plan which is about $110.00 to $125.00 a month times twelve months. I would also get to pay $99.00 for a phone that was compatable to mine because due to their "NEW TECHNOLOGYY" my phone which I am very happy with is obsolite. I did not want a top of the line phone for free, just a similar phone to mine, which does not have all the bells and whistles as all the new phones do. They pretty much offered me the same deal as anyone else just signing on to Cingular would receive. What happened to loyalty to customers, or wanting to keep current customers happy. Little does Cingular know I have 12 phones through their company for my Business account with 2 weeks left on my contract. I am currently talking with Sprint where they will appreciate my personal and Business account. My $3,000.00 for two years will be peanuts, compared to the $4,000.00 ($2,000.00 Per Year, Per Phone Times two) which will be $48,000. Cicgular must be doing real well! So well that they care less about giving a loyal customer a $99.00 phone which is now going to cost them $51,000.
Thank You Cingular for your years of Service!