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Ironwood Communications Complaint - Ironwood: Beyond Neglect - DirecTV Installation
DirecTV Installation - Complaint
BULLHEAD CITY, ARIZONA -- I live in Southern California but own a second home on the Colorado River. I made an appointment for the installation of three DVR's in my River home more than two months in advance and got automated calls from Ironwood confirming the appointment approximately 24 hours in advance. After receiving the confirmations, I drove to my River home, a 9 hour round trip, for the sole purpose of keeping the appointment. I waited patiently during the 1-5 window I had been given for the appointment. At 4:00, I called to make sure they were coming and was told they did not have the equipment they were supposed to install. They never bothered to call me; I wouldn't have found out unless I called them.
That was on a Saturday. The person I spoke to said they could get the equipment and install it for me on Monday if I was willing to extend my stay. Not wanting to waste the entire trip, I agreed.
Unfortunately, Monday was merely a replay of Saturday. Again, I waited until 4:00, then called to make sure they were coming. Again, I was informed the equipment had not arrived. Again, they did not bother to tell me this; I only found out after waiting several hours before calling them.
My 3-day trip was completely wasted. A full week has now elapsed and Ironwood still has not apologized or offered an explanation. They have yet to call me (other than the automated calls) for any reason.
I think there are enough disgruntled customers out there to interest an attorney in a class action, which I would enthusiastically join. In my opinion, Ironwood's behavior is uncivilized and burdens other people unnecessarily. Never, to my knowledge, has a service provider displayed such utter contempt for its customers.
That was on a Saturday. The person I spoke to said they could get the equipment and install it for me on Monday if I was willing to extend my stay. Not wanting to waste the entire trip, I agreed.
Unfortunately, Monday was merely a replay of Saturday. Again, I waited until 4:00, then called to make sure they were coming. Again, I was informed the equipment had not arrived. Again, they did not bother to tell me this; I only found out after waiting several hours before calling them.
My 3-day trip was completely wasted. A full week has now elapsed and Ironwood still has not apologized or offered an explanation. They have yet to call me (other than the automated calls) for any reason.
I think there are enough disgruntled customers out there to interest an attorney in a class action, which I would enthusiastically join. In my opinion, Ironwood's behavior is uncivilized and burdens other people unnecessarily. Never, to my knowledge, has a service provider displayed such utter contempt for its customers.
Comments:
Posted by Noneill on 2007-02-06:
I think you should take them to small claims court and try to get a judgement against them. They probably wouldn't show up in court either.
Posted by jacob on 2007-09-14:
I am a proud employee of ironwood so when I see comments and not facts it sucks.when the customer ordes d-tv i comes with a standard/professional installation. that means through the wall or through the foor. I agree there are some bad apples out there lets face it we have seen it everyhere. i work ot of a smaller site than the rest we have about 30 techs.To the person who said ironwood has there own contractors that is wrng ironwood is the contractor we just show up to the jobs. In a perfect world every homewould be pre-wired for d-tv.,Instead they have none or only 2 service lines going from outside to the mediabox inside, makes a litle difficult to hide or not drill holes so from a installer who cares about his work take a minute to see the sit.In most cases d-tv doesnt even give ironwood proper notes on job thats not an excuse that is a fact.I have to deal with miscommunicaton everyday,upset customers.Whoever talks about there dog lets give he tech a break im sure he feels bad enough i almost ran a dog over last week just went out to my van and started to leave I didnt know the dog was under the van the customer came running out.I dont know the sit. but accidents happen so lets give the tech a break.Im sure i will get feedback.There are alot good techs out there you guys have had some horrible exp.sorry
Posted by jacob on 2007-09-15:
good luck on a lawsuit ironwood probably has OJs defence on call.If everyone wanted to file a judgement on every bad exp. the deficite would rise to companys going bankrupt. Good help is hard to find!!! let me know if if you employ more than 2000 people and every body does what they are suppose to.
Posted by jktshff1 on 2007-09-15:
heavy..what would are you suing for..lost wages? Only the lawyers make money in a class action.
jacob..
1. You are doing what you get paid for. I don't see a problem with that.
2. I always look under and around my van before getting in and driving off common sense tells you to do that.
3. I don't see where the op was complaining about the tech..he was complaining about the company not communicating and did a good job of explaining.
jacob..
1. You are doing what you get paid for. I don't see a problem with that.
2. I always look under and around my van before getting in and driving off common sense tells you to do that.
3. I don't see where the op was complaining about the tech..he was complaining about the company not communicating and did a good job of explaining.
Posted by jacob on 2007-09-16:
looks like a have a fan. All I was doing was looking out for ironwood. wasnt nessarely talking about the techs just dont point fingers untill you know the facts.in or site we do not have an automated calling system,I havent even heard of any irnwood site having one.I would love to know the number that the customer called and who would give it to them. D-tv usually deals through e-mail.
Posted by jacob on 2007-09-16:
I cant believe you would try to convince yourself or any body. that you look under your van and around before you drive away.I agree you should.I guess it could be if you only get in and out one time!!!
Posted by jktshff1 on 2007-09-17:
Don't need to convince anyone, just a recommendation and I do it. A quick walk around and looking under takes little time and can prevent a lot of problems.
I have Direct TV and love it.
I have Direct TV and love it.
Posted by nikisoba on 2008-06-22:
I've never even heard of Ironwood, but I live in Bullhead City and I'm absolutely blown away by how horrible local customer service is. Amazing. This particular example IS a really bad display of customer service, but in this area, you're kinda screwed no matter what you choose.
Posted by OutlawComic on 2008-12-31:
Hey Jacob i worked for ironwood in Sacramento and they sucked. uncompensated for long hours low pay poor benefits and horrible management.
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