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Ultimate Shopping Network Complaint - Jewelry Refund
Complaint
ASHLAND, OHIO -- DO NOT DO BUSINESS WITH ULTIMATE SHOPPING NETWORK! I have never in my life dealt with such an irresponsible company. They are more than willing to take your order and your money. I was luckier than some in that I did receive my orders after many many weeks of calling to inquire on their whereabouts, only to be disappointed when they finally arrived. I returned all merchandise expecting the 30-day money back guarantee that was promised. I have not yet received a refund of almost $3,000. This has been on going since June, 2006. I have been trying to contact anyone that has half a brain that would speak with me regarding my account. Those in customer service, which as I now understand has been contracted to a company in India, would listen as I would repeat the same information over and over week after week only to be told that I would receive a refund in 10 days. The last time I called I was told it would take another 15-30 days max. Well I'm still waiting. I was told that everything goes through the accounting department and when I asked to speak with someone in charge no one was available at that time, no supervisors, managers or CEO. Mark Miller (CEO),surely he could authorize a refund! It was a simple transaction, two items ordered, two items returned, this is what you owe me. Issue a refund! These managers and supervisors were always in meetings everytime I called. I looked up phone numbers on the net and no one would answer when I called. I've emailed but no response from that either. I sent along a 3-page letter on my last return item and put a note in it to forward to management, nothing came from that as I expected. I was told by customer service to leave a message and someone would contact me within 24 hours, that never happened. At this point I felt as though I was somewhere in the Twilight Zone. Was anyone else having the same trouble as I was? Could it be that I have been scammed? You know how you get that sickening feeling inside and want to fight back but don't know where to start? Somehow by divine intervention I suppose,I managed to get through to speak someone that I could understand. His side of the story was that he understood my situation, well thank God, he UNDERSTANDS!! I was told by him that USN was backlogged in their paperwork, they didn't want to hire anymore people, and that I would be getting a refund but he didn't know when. Well, that certainly MAKES ME FEEL BETTER!! He didn't say anything to ease my uncertanities. After all of this I did a little research on the internet and found that USN filed bankruptcy in 2003 or 2004, their stocks aren't doing good, etc. you get the picture. So after months of me getting no where and still seeing their program on Direct TV where they tell you "take it out and shop it" "we guarantee it'll be worth double what you pay for it" I tuned in one day and they were off the air. I called Direct TV and they didn't know where they went, just that another show had taken their place. USN said that they would be back on the air in one week, that has now been at least a month. So after all of this aggravation I called my credit card company. I explaned the situation and send all documentation that they requested to them. They are going to give me credit back to my card although I don't know if it will be the full amount. If you are having this same problem, and you used a credit card to make the purchase, contact your credit card company, they are willing to work with you to help resolve the problem. In the meantime USN shouldn't get away with this. There must be thousands of people out there who are out of a bunch of money. Shame on you USN!!
Comments:
Posted by millymolly on 2007-02-07:
Hi Hoopie, welcome to the world of USN. I have gone through almost word for word, email for email and phonecall for phonecall since approx August 2006 after ordering Jewelry in July 2006. Everything you have done I have almost copied. I got NOTHING ! I had a bad feeling way back but found no complaints on the Internet at the time and thought I was going nuts !! Everyone you read about has the same problem, I saw them go off TV and called, yep I got India, I asked where is the TV program they told me it will be back in a week !! Somehow so far they are getting away with it, where do we go next? who do we march on to let them know whats happening and for how long its been happening? Any suggestions would help many. Thanks for your post.
Posted by Marcia Arizona on 2007-02-07:
Hello from Marcia Arizona. I have posted many times regarding this company. I too am sorry that I ever shopped with USN! Fortunately I found this website after only a short period of time, and I was able to get my money refunded by my bank. I can relate to the frustration from this company. I have reported them to the SEC, the Better Business Bureau, the Attorney General, E-Government, and anyone else that will take my complaint.
I agree that there must be something illegal in continuing to sell jewelry and other items, that the company KNOWS it doesnt have, AND cant get. As I indicated in my post, the company admitted that they have been having a cashflow problem for a long time. All of the money paid for orders goes to their bankruptcy payment plan, and to payback the suppliers that they owe. This company doesnt have the money to refund your money, because they are more than $5M in debt to their suppliers. The CEO admitted to the SEC that they are unable to fulfill their customers' orders because of this reason. So, bottom line, they are selling what they dont have and cant get. Isnt that fraud?
I agree that there must be something illegal in continuing to sell jewelry and other items, that the company KNOWS it doesnt have, AND cant get. As I indicated in my post, the company admitted that they have been having a cashflow problem for a long time. All of the money paid for orders goes to their bankruptcy payment plan, and to payback the suppliers that they owe. This company doesnt have the money to refund your money, because they are more than $5M in debt to their suppliers. The CEO admitted to the SEC that they are unable to fulfill their customers' orders because of this reason. So, bottom line, they are selling what they dont have and cant get. Isnt that fraud?
Posted by dfields on 2007-02-12:
if the CEO admitted to the SEC they are unable to provide merchandise bought, why are they still operating? can you sue the SEC? lol... that would be a riot!!
Posted by millymolly on 2007-02-12:
Marcia I applaud you for not letting them get away with it........I check this site daily, I did not give them as much money as many others did but 1 cent is 1 cent I want back that they have no right to keep so I won't give up
Posted by diamondgirl on 2007-02-15:
Yes, it is fraud what this company is doing to people, if they cannot refund our money they should be put in jail. I cannot believe this is happening to us. I also reported them to all the agencies you mentioned, hope something comes of it. Whoever is reading this, please do the same, there is power in numbers. Thank You
Posted by diamondgirl on 2007-03-28:
Just want all of you to know the latest on my experience with USN, after two months, I finally heard from the Calif. Attorney General, I was told they can do nothing to help me because USN is out of business, they suggested I get an attorney. Luckily I don't have to because my money was credited back to my account by my Credit card, I caught it in time, thank God, I would have been out $2,700.00. When USN started giving me the run around I had a funny feeling they were scamming me, so I didn't play around with them back and forth too long.
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