International Wig Informative - Called me the n-word - Beauty Supplies

Posted by bill on 2007-02-06:

Did you save the e-mail? You should find out who Angela's boss is and forward the email to him/her.

Posted by KCRovert on 2007-02-06:

Not that I condone it's use, but if it is so offinsive and inflicts such pain, why is it so commonly used by the african American community (hip-hop & urban cultures) as a familiar greeting?

Just wondering.

Obviously, the rep at the company has some issues to deal with. You admit that you were insulting to her as well (but you feel that you did not cross some self-defined line). Unfortunately, when you get into a war of insults, everyone does not have the same "line" they will not cross.

Posted by ghostbuster on 2007-02-06:

You claim that you don't know her race, well how is she supposed to know your race. Just like you don't know her race she would not know your race since you talked on the phone and did not meet in person. Do you have proof that she called you the n word. Not saying that you are lying, just saying why would she call you a racist term if she oviously does not know your race.

Posted by Mr. Mafia on 2007-02-06:

I was also wondering how can a phone conversation or email show race, ofcourse on the phone a voice can sometimes give away race, with accents and all, but not all the time. if she thought she knew your race from your voice and sent that email to you it is quite clear that she has issues and hatred.

Posted by MRM on 2007-02-06:

I know this is none of my business but I would like to read the email that was replied back to you containing the "N" word.

Posted by Cococraze24 on 2007-02-06:

I have all the emails from start to finish involving this issue as proof. I never said I had a verbal conversation with her, I said our communication was through E-Mail I can only assume she based her conclusion that I was black on my real first and last name, email address, and the product that I had ordered. We had been going back and forth and then she wrote me an email that simply said "you are funny" I replied and said "you are too" and that is when she said the following

Re: order 17649
Date: 2/1/2007 9:57:34 P.M. Eastern Standard Time
From: CustomerService@InternationalWig.com
Reply To: customerservice@internationalwig.com
To:
CC:
BCC:
Sent on:

Sent from the Internet (Details)
Internet Address Card Attached

LOL
i know i am but what are you?
to bad english is your second language, nigga

I hope that is enough proof

Posted by MRM on 2007-02-06:

International Wig was not professional when they replied back to you via email. That is not customer service. I would file a complaint with the manager with regards to employee's behavior and take your business elsewhere.

Posted by Slimjim on 2007-02-06:

That is a strange way the company responded back. Not even close to professional, even if you instigated it.

Posted by TheNewSheriff on 2007-02-07:

Somebody wigged out

Posted by tander on 2007-02-07:

Wow!! That's a disgusting way for a company to act!

Posted by Bababooey on 2007-02-07:

Sorry Cococraze24, but I just don't believe your accusations of racism!

Because you like to "play the race card", I think that they might have been justified in calling you another n-word: NASTY!

Posted by Cococraze24 on 2007-02-07:

If you think anybody is justified bababooey in calling anybody a racist slur then I'm sorry to say to say that you are just as ignorant as your comment and the customer reps at IW. Racism is never justified. I'm sorry you feel that way. It's deeply upsetting that people still believe that racism is ok. While I know it's still very much apart of society in a negative way, people have to learn to change their way of thinking. See the person not the color and for the record I don't have to play any race card. I stated the facts and have the email proofs from start to finish.

Posted by Mr. Mafia on 2007-02-08:

Coco - Anyone can just put those words together and say someone sent them that email. Do you know how to take screen shots, that would be better proof. (Ofcourse even screen shots could be faked.)

Posted by ghostbuster on 2007-02-08:

cococraze24 - Nasty is not a racist term. If you were rude to them they have every right to call you nasty. Bababooey is not calling you any racist names, she is not saying that it is okay to call you a racist name, she is saying it is okay to call you nasty. I also don't believe your claim of racism because you just said that bababooey said it is okay to call you something racist.

Posted by Cococraze24 on 2007-02-09:

I am not here to try and prove my case to anyone. I wrote what happened and that is all that matters. This company has numerous complaints against them for their poor CS, just look it up on compaint.com or with the BBB. The reason for my posting it to warn others and maybe prevent someone from experiencing what I did.

Posted by ghostbuster on 2007-02-09:

The reason that you are not here to prove your case to anyone is because you don't have proof. And from the looks of it you would accuse everyone of being racist. Babobooey did not believe your post of racism, so you automatically assumed that she is racist, you automatically assume that she thought that it was okay for them to call you the n- word that is considered racist when the n word that really describes you is nasty.

Posted by Nancyp on 2007-02-10:

I read the letter and did some internet research on this company and I checked with the site suggested by coco and their seems to be alot of complaints against this company for explict language and rude emails from customer services reps. I wasn't sure but after the language I saw in the compaints written by several people I actually believe what she states. In regards to the comment from Babe I think I would have assumed she was saying she deserved to be called the word too. I think it was miscontrude because how it was written. This company was once shut down! it's terrible

Posted by GeorgiaPeach on 2007-02-10:

Personally, I don't believe a person would be foolish enough to post this type of complaint unless they had valid proof of the exchange. I saw the email posted and ok anything can be falsified or altered but I tend to believe the story only because it could be considered slander against the company and they could retaliate. I mean racism isn’t a small issue and when you make allegations you better have proof. If I were you I'd seek legal counsel to see what could be done. Let them see all the emails from start to finish. Nobody deserves that type of treatment from anyone but certainly not from any operating business in the United States. The person needs to be fired from the company.

Posted by SpkTTruth on 2007-02-10:

I went to ripoffreport.com and international wig have had similar complaints as well. Apprently they are notorious for poor customer service and their seems to be a few branches. Also I don't see how cococraze was so nasty. If a Company tried to rip me off, I'd be pissed off too. I mean who hasn't gotten pissed off about poor CS? but for the manager to get involved and behave in such a way leaves me floored but at the same time their are alot of ignorant people in the world. Keep your head up.

Posted by ghostbuster on 2007-02-11:

GerogiaPeach - How were they to know her race. Just like she said she did not know the employee's race, the employee did not know her race. I think this was just written for attention and she knew what kind of replies she would get.

Posted by Beyonce1978 on 2007-02-12:

Actually Ghost, I can answer that, statistically, speaking there are names that are more likely to be held by members of a specific race. This is a known fact. For example, a name like Tyrone Johnson, would most likely belong to a blk man. I could only guess that maybe her name could have lead the vendor to assume she was blk? The vendor could have also have used other contributing factors, such as the item; Dena Cali, is a company that supplies wigs and hair extensions geared toward African American women. I don't think anyone needs to post here for attention? What I find to be most disturbing is the fact that the vendor would say it in any regards. Who ever this Angela person is truly needs to be reported and then fired. It was simply used as a way to attack, belittle, and insult her. My advice to coco is get the word out about this place and don’t buy from them anymore. It only takes once to get beat. I don’t know if anything else could be done? Did you get your money back? Well, at least you know not to buy from this company again if they are hiring employees like this.

Posted by dfields on 2007-02-12:

ghostbuster--i think its disgusting you are accusing the complaintant of making up this story, just for attention. this IS a complaint site. we should not come here to accuse complaintants of lying. also, if you had done YOUR research (as suggested and websites provided) your attitude towards the complaintant would change! if you HAD any intelligence, the CSR Manager, obviously assumed the complaintant was black, based on the purchase.

i use this site to make decisions on 'important' purchases. though consumers take a risk of being ripped-off, i certainly will NOT do business with a company that is known for ripping-off customers.

Posted by ghostbuster on 2007-02-13:

dfields- I think it's disgusting that you believe everything you here. If you had any intelligence you would know that you should not believe what you here, but what can I say you probably still believe in the tooth fairy.

Posted by ghostbuster on 2007-02-13:

Also Dfields don't bother replying to me I blocked you.

Posted by Mr. Mafia on 2007-02-13:

Ghostbuster - Sweety, while there are some people that do come on here just to see how people reply to their letters, I doubt that this person is doing so. However I doubt Coco is doing this. While the I do believe that she is telling the truth, she would need proof if she wants to take action. Honestly Ghostbuster some of your comments look like they were written by a 11 year old.

Posted by Cococraze24 on 2007-02-13:

Updated:

Posted by ghostbuster on 2007-02-13:

Mr Mafia - Look she is accusing bababooey of saying she deseived to be caled a racist term when she did not she said that cococraze24 deserves to be called nasty. Cococrase24 admits to calling the person from the company nasty names herself, so if she is telling the truth she is not completely innocent. They both provoked each other.

Posted by Cococraze24 on 2007-02-13:

Ghost, If I wanted to be viewed as innocent, I could have easily left that part out of my complaint, however I choose to tell the truth completely. In short, we didn't provoke each other, she was lying and trying to rip me off and became indignant when I told her I had proof that I was sent something other than what I ordered and planned to dispute the charges. Please, if anything she tried to provoke me to start cursing! Obviously, if you checked the other sites you would read for yourself that it don't take much to tick the CSR at IW off before they result to cursing at their customers. Furthermore, I'd like to add that I've been in arguments before, heated ones, and I have never had to result to calling people a racist slur or making any reference to their race. If you want to know the truth, most people say what is truly in their heart when they are angry. She felt that in her heart so she said it and again I hope someone reads this and won't experience what I did. She doesn't have a lick of proof I called her anything racist. I on the other hand do! I could have replied to her and called her something else but instead I told her that people like you are the reason why this world is so full of hate. I have all colors in my family White, Blk, Spanish, friends of all different colors of the rainbow so I don't need to play any race card or put my business out here just to get attention. I have no problems with any race, I have a problem with anyone regardless of color if they are trying to rip me off. What is your problem with this! first it was I was a liar, then I wrote this to attention,like being called a N is something to proud of, now I oh "we" provoked it each other.

Posted by Cococraze24 on 2007-02-13:

For those of you who wanted to know, I did get all my money back! I got a full refund including my shipping cost. Thanks for the support!

Posted by Mr. Mafia on 2007-02-14:

coco - I have been reading everyone's replies, here and I reread your topic. I forgot missed the part where you said that you to got nasty with her. Let's just say that you both handled this childishly. She may have provoked you into cursing but you both got off on the wronng foot. But I do admire your guts to admit your side of the story and admit that you are not completely innocent. A lot of these letters are one sided. ALso when reading ghostbuster's comment's keep in mind that he is 11 years old. His life is probably sheltered by kindness, because he probaly did not yet get exposure to racism, and hatred. He's still an innocent child. Though some of his comments are helpful a lot of them can be hurtful which I am sure he does not do on purpose. Just try to remember what the world was like when you were 11 and keep that in mind and don't take his comments personally. Unfortunately when he is older he will get a wake up call and realise that the world is not all lovey dovey.

Posted by ghostbuster on 2007-02-14:

cococraze - You don't have any proof, I could easily make a statement use your email post it and call it "proof" Also the fact that you said that she does not have any proof is kind of like saying, I was wrong but she does not have any proof so there. She could do the same thing you know.

Posted by ghostbuster on 2007-02-14:

Mr. Mafia - I am ten, but everyone thinks that I am eleven because I skipped grade 3 so ever since I was in grade 4 people thought I was a year older.

Posted by Cococraze24 on 2007-02-14:

MR. Mafia I only got nasty when she sent me an email calling me all sorts of names and even then I wasn't angry enough to start hurling out racist comments. She has alot of hate in her. I believe the company is owned by her or maybe some sort of family operated business because some of the placs were located in various parts of the US but they shared the same poor and nasty Customer Service.

Posted by Redbandit1944 on 2007-02-14:

Coco, don't worry about it. It was something that alot of people experience in this hateful world. I truly sympathize with you. I have notice that not once did Ghost say anything about the CSR behavior! yet he can accuse you of lying, trying to get attention, and etc. What next! I guess he will say you shipped yourself the wrong item! I'm surprised he didn't say you tried to beat them! Nothing and I mean nothing can provoke someone to stoop to that level of cruelity unless they are already harboring some hatred inside! Remember GOD is in control of everything! I've learned in this life you don't get away with to much for long! THat company has been shut down or closed up shop because of numerious complaints..it will happen again! it might be this case to do it.

Posted by Mr. Mafia on 2007-02-15:

coco - You know what when she got nasty with you you should have ignored her that would have made you a better person. Hopefully she is dealt with. If you are right and the company is owned by her than with her attitude the company will go downhill. Keep your head up and don't let her ignorance get to you.

Posted by ghostbuster on 2007-02-16:

redband - If coco is telling the truth, than well her behaviour was not perfect either.