I was trying to check up on some Quick Restore CD's I purchased, and after telling my predicament to 4 people, (and one hour later) I was told that they cancelled my order because they no longer sell those CD's. There was no attempt to contact me, so all my waiting was in vain. They tried to sell me a new computer (this one works just fine, thanks) and I asked to speak to the manager. 3 1/2 hours later someone picked up (not a manager) and so I asked for the manager again. They put me on hold, and no one picked up. I finally had to disconnect (the next morning) so my cell phone would not be charged. I like my computer, I'm just missing one driver for my PCI card. I'll burn in hell before I purchase another COMPAQ or HP computer. I hear Dell is the best.