Rescuecom Complaint - Computer tech knowledge
STATEN ISLAND, NEW YORK -- This company charges $99.00 per hr. to send a tech to your house to fix/troubleshoot computer problems. On 2/4, a tech came tomy house. Spent 1 3/4 hrs. trying to correct networking problem. Paid $187.50. Five minutes after tech left,I had same problem he supposedly fixed. He also gave me a new wireless network which was UNSECURED,because he didnt know that he was able to choose SECURED or UNSECURED while fixing it. Had me call APPLE to get ADM. PASSWORD. Apple told me tech sets up password. When I called to complain, manager offered to send over same tech. I refused same tech because she was not too savy. Manager responded he was only tech available. I told him to forget about it it and I put a STOP PAYMENT on check. So please be very careful about computer techs who come to your house. NEVER pay cash. There are a lot of ripoff PEOPLE IN THIS BUSINESS.