Cingular Wireless Complaint - Cingular Incompetence
LIVE OAK, FLORIDA -- After moving to Florida from Tennessee, where we had Cingular so-so service, we went to the Lake City FL office and had them change the phone numbers to local Florida numbers. In order to do so, we were told we had to sign up for another 2 year contract. We did so after the salesperson assured us Cingular had good service in our area.
Within a week it became apparent Cingular did not have good service. I could not even call my husband sitting in the same room with him. Calls were constantly dropped. I called Cingular and terminated service with them.
Shortly thereafter I received a check in the mail (remember this!) from them for $96.00. I cashed it and assumed we were even.
Suddenly I get a call from a collection agency that I owe Cingular $178.16 for early termination fees, etc. I immediately called Cingular as I had never received a bill. It turned out they were sending the statements to the wrong address. I requested a copy of the bill as I do not just blindly send out almost $200 without some paper in hand.
The collection agency is still calling. Each time he called I called Cingular and requested yet another copy of the bill. To date none has been forthcoming. Even though I have corrected the address time and time again, I am not receiving the statement. Remember, though, they did send me the check!!
Today he called 6 times becoming more abusive each time. I again called Cingular. This is, BTW, now the 4th time I have requested a copy of the statement. They refused to fax it to me stating "security" measures, yet they can send my bill all over the country to collection agencies and impugn my credit rating freely.
This is absolutely the most incompetent outfit I have ever had dealings with in my life!! I have filed complaints against Cingular with the FCC and against the collection agency with the Better Business Bureau. My next step is the state attorney's office and/or a lawyer of my own.
Whatever you do, don't do business with Cingular. There are other better cell phone companies out there!!