Guardian Chimney Service Complaint - Absolute Horrible Company.

Review by broughd on 2007-02-08
INDIANAPOLIS, INDIANA -- They repaired my chimney, thier repairs did not work as advertised to me and now my fireplace is not usable as it was before they did the work and I have been told that it may not be safe to use. They are very smooth at talking you into anything and try to bring thier faith into it to make you feel good about them. Don't be fooled, they do not know what they are doing. They do not get certifications to keep up with the latest practices in thier business.

It will now cost me twice as much to fix the chimney back to it's original state.
Had they done the work correctly to begin with it would have cost a little more but not as much as it will now. I would highly recommend avoiding this company.
Comments:5 Replies - Latest reply on 2007-02-14
Posted by Hugh_Jorgen on 2007-02-08:
Well, the good news is that the Chimney Safety Institute of America is right outside Indy. They are at They should be able to suggest a reputable company to do your repairs - and who knows - perhaps you can convince them to use your chimney as a school project and defray some of the costs. Good luck.
Posted by Anonymous on 2007-02-08:
broughd what did they "try" to fix in the first place?
Posted by broughd on 2007-02-09:

They did a flue reline. Smooth talked me into believing they could use a smaller size liner and put it inside the existing liner. Now smoke spills back into the home with the doors open on the fireplace. They told me and advertise that they were certified and members of the guild, neither is true. Found out the guild sued them in federal court for logo use and they won. Needless to say it was big learning experience for me. I will triple check any service company in the future.
Posted by Anonymous on 2007-02-13:

Did you call a lawyer? It sounds like you could at least get your money back and make them take out what they did?

It's worth a try!
Posted by broughd on 2007-02-14:

Took them to small claims court and won. Only got my money back and not enough to get what they did removed. May appeal ruling to get more. Unfortunate thing about small claim is that I have to do all the work to make them pay and there are ways they can get out of ever paying.

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