Amp'd Mobile Complaint - REFUND NEVER RECEIVED
I signed up for an Amp'd Mobile account on Jan. 21, 2007. The next morning, I called to ask a question about my service and after 45 min. on hold, finally reached someone.
On Jan. 23rd, I received my phone and ended up waiting another 52 min. on hold! because I COULD NOT ACTIVATE MY PHONE... Well, Neither could Amp'd!!! They told me to wait a day for something to happen (can't remember) and sent me on my way.
A few hours later, I called back to see if they could Activate my phone then, but waited on hold for over 30 min. - At that point, I was very uncomfortable so I asked them to cancel my account. After being put on hold for every question I asked and the Customer Service Rep trying to convince me to not cancel, I finally got them to Agree to Cancel the account. I was on the phone with this woman for about 45 min. and while on hold, I was disconnected.
I had to call back to get them to send me a Return Merchandise Authorization Form because they forgot to include it with the shipment....
On Jan. 31, I still hadn't received the RMA form, so I shipped it back to the company, and sent them a DELIVERY CONFIRMATION showing they received the phone on Feb. 2nd.
It's now Feb. 8th, I STILL HAVEN'T RECEIVED THE RMA FORM OR MY REFUND!!!
They NEVER sent the RMA Form... And I have been on hold now for 35 min. Finally reached someone and they transferred me to the Returns Department...
They have not Refunded me for the phone and are giving me a hard time about it.
Company has a 800# that is usually busy, and when you finally get through, you're on hold for 30 to 52 minutes before you even reach anyone, while listening to outdated advertisements from last year...
Company has POORLY TRAINED CUSTOMER SERVICE who have no idea how to deal with Activation, Billing and Returns issues...
Company has a Chat Feature on their website that does not work...
Company's email address for Customer Service ONLY sends back Automated Responses (I've received the same response 7 times) and they NEVER RESPOND to your inquiry. The Automated Response tells you to call if your issue hasn't been resolved...
Refund my account for the phone that was returned, which a Shipping Tracking Confirmation has confirmed receipt on Feb. 2, 2007, in the Amount of $65.85.
Ok, I just got off the phone with Customer Service (after 58 min. on
hold) and she was very rude.
First she tells me that Refunds are handled by a Third Party and they
have no control over it. Then, she tells me it will take 8 to 10 weeks
to receive a refund...
Well, I couldn't believe that - she puts me on hold, comes back and
tells me she made a mistake, and that it should take 30 days to
receive a refund.
I asked who I could contact about my refund, and she refused to give
me the contact information for that company (Brightpoint America was
where I shipped the phone) and told me there was no other way for me
to contact anyone about the refund. I asked why I can't call anyone
about it, and what am I supposed to do if I don't receive it in 30
days. She told me to contact her again, and wait MORE than 52 min. on
hold if I have to because they "are a new company and people are
signing UP for service, while I'm waiting for my refund"... In other
words, I was NOT IMPORTANT to them...
VERY RUDE... I am completely convinced that this company is going to
fail miserably in the long run, with customer service that treats
people like trash.
They won't be in business very long...