Sprint Complaint - Fradulent Billing - Long Distance
STERLING, VIRGINIA -- I spent 6 months attempting to correct fradulent billing issues upon cancellation of my Sprint long distance service in November of 2005. I was so frustrated with misinformation and their inability to resolve my issues I cancelled two home phones and one cell phone with nearly a $200 credit they refused to credit despite multiple clear statments to the contrary. Imagine my surprise when two years later I receive a "Welcome to Spint" notice in my mail. Believe me I would walk to a pay phone before I would ever subscribe to Sprint. I immediately called only to receive the same conflicting information I was accustomed to receving from Sprint. One person told me I had been a customer that entire without year time but could not explain why I had received no bills but had no balance prior to that day, the other insisted I had just activated the service the prior month. (I had made no changes to my phone service since cancelling Sprint two years prior, in fact I had a block on my phone to prevent them being added). One Sprint representative even insisted the block was to maintain Sprint as my long dsitance carrier and I could not have them removed ever. Wrong answer. After more frustrating conversations I was assured by both my local phone service as well as Sprint that I had no active account with Sprint. February 8, 2007, two years and three months after initially cancelling Sprint service with a significant credit balance I was never able to receive refund for I receive yet another BILL from Sprint. Sprint is worse than AOL in their inability to resolve their mistakes and permit cancellation of service. It is like a fungus that won't go away, no matter how many times you eliminate it, it just keeps coming back. I hope to post an update that I do not receive further bills but my experience with Sprint tells me that will not be forthcoming.