Expert Appliance a.k.a. A-Expert Service Complaint - Refuse to give refund
CASSELBERRY, FLORIDA -- I ordered a hose for my apartment washer, they sent a plastic hose and it cost me 61.00. I filled out the return order form and waited for this RMA number that is required as well as the address in order to return the part. They never gave it to me.
After several emails and several phone calls that I made only to have them put me on hold from 30 to 45 minutes they acted like they were doing me a favor when they said they "found" they part an it would be 142.00. I was able to find another company that had it for half that amount. I told them this and also told them after all of the running around they gave me I expected a full refund and wanted that RMA number and return address. Still after several emails and phone calls I never got it.
They decided to send me an email saying the part is now NOT refundable without explaination. I had to ask in another email as to why, their reply was "you seem to think you are the only customer we have, that part will not be refunded because it is a special order".
It was not a special order part. Now they won't answer any emails from me at all.
They ripped me off, had no intention of exchanging or doing anything else for me. Once they sent me this plastic hose that was overly priced and obviously wrong they figured it was a done deal no matter what. They also said that this hose was the factory orginal as if it were changed over. The one they sent me was plastic with ridges the one I needed was a double, connected at one end and smooth rubber. A huge difference.
Don't deal with these people, they will only take your money, very unprofessional, rude, can't treat customers with respect. I never act like I am the only customer with any company, I was always nice on the phone and was willing to work with them.
STAY AWAY FROM THEM.