PAM corp Complaint - Why does it take so long to get a cash refund?

Review by karotladee on 2007-02-10
Resolution Update on 03/05/2012:
Finally received refund
FLORIDA -- In July of 2006, I ordered Reader's Digest magazine from a nice young man who came to the door stating he was in college & was selling magazine subscriptions & hoped to win a contest. I listened politely to his spiel & then haggled to sign up for 1 year instead of 3 years. After I wrote the check & signed, I saw there was a $10 'handling fee' which he stated he had told me about beforehand. The year subscription was inflated to begin with & now cost even more so I didn't want to do it anymore. He said it would look suspicious if he voided his recordkeeping & told me to just send in the receipt for a refund.
The receipt said PAM Corp had to receive it w/i 3 days of the order so I mailed it out the next day. I knew I wouldn't get it right away so I waited & then forgot about it.
In Dec 06, I called the # on the receipt & talked to a CSR who said they received the cancellation but it had been processed as a subscription cancellation instead of a refund & offered to refund the $25. That explained why I never received the magazine either. I received what looked like a payroll check in the mail & deposited in my account. I then received a v/m msg from the same PAM corp rep asking me to call him, no reason stated. My bank charged a $5 deposit fee because the check wasn't paid. I called the CSR who stated they had recently had a problem w/fraudulent checks on their account & it had been frozen. He told me to wait a week & see if the check would be reversed. It wasn't & I called & told him I was charged $5 by my bank. A week later, I received a postal money order for $40. I deposited that & it was paid. I always spoke to the same CSR, why did it take so long to get a refund?
Comments:2 Replies - Latest reply on 2007-05-29
Posted by dfields on 2007-02-11:
i think you answered your own question--you forgot about it. when things go wrong with out-of-state checks, it takes time for them to be cleared (resolve the issue). sounds to me like this company refunded you very promptly!
Posted by gretchao on 2007-05-29:
My experience with this customer is as negative as your experience. I ordered a magazine on 9/26/06. I called to after 3 months and they said it'd been processed and I should be receiving it soon.I never did so I called again. I talked to Erik and he said they were to refund me within 30 days. I'll keep my fingers crossed.

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