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Montrose Toyota Informative - Purchase of a Toyota

Review by ArtistMasha on 2007-02-10
AKRON, OHIO -- We initially went with a sale on e-bay for a Prius 2001 with high mileage for a good price at Montrose Toyota in Akron, OH. We should have gone with our regular dealer Motorcars Toyota on the Heights because they are ethical whereas Montrose is not ethical and treats women like dirt!
They sold my husband and I a vehicle that was not road worthy, had over $2,000 of damage to the fuel/hybrid system. I was stuck in the car coming from work and eventually they had to tow the vehicle back to Akron since we live in Cleveland, OH.
This was compounded by the fact that the car was never detailed, was just sprayed, and we did not view this as we picked it up at night in the dark. (We previously inspected it during the daylight on a Saturday and test drove it. The only item we could see was that it needed detailed which they promised.) I had three asthma attacks while driving in the car over 48 hours. We contacted the dealer within the first 24 hours and only got the run around at first.
Upon returning to the dealership within five days of signing on the used vehicle in order to decide upon a new vehicle to settle the deal, they treated me like a non-person. The owner neither acknowledged my presence or apologized for anything that happened, and he basically treated me as a woman would be treated over in a foreign country, a non-entity.
If I lived in Akron, I would drive 100 miles out of my way so as not to go to this dealership! Women are living in a century where women are to be treated as equals not as dirt!
Comments:2 Replies - Latest reply on 2007-02-11
Posted by Justusryan on 2007-02-10:
Why did you buy a vehicle w/o inspecting it beforehand?
Posted by SherryH on 2007-02-11:
Ouch...wow. I bought my Toyota from this very dealership and the service has been above and beyond excellent. My car is 8 years old now and I've never had any major issues (A/C needed recharged, muffler bracket broke). I was driving home about a month ago and my windshield wiper just quit. I pass the dealership everyday, pulled in and figured I'd get my oil changed while I was there. I was told I needed an appointment (the last time I was there, I didn't for an oil change) and I said, "Okay. But could it be soon because I need my wipers?" The nice guy at the desk said, "Let's see if we can fit you in." And they did. I was out of there in 45 minutes. I'm shocked to hear you had such awful service from them. For 8 years, my relationship with them has been terrific. It sucks that you had this experience with them...

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