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Mr. Gasket Co. Complaint - Mr. Gasket Co. / Jacobs Electronics Fails to Honor Warranty

Review by Inky on 2007-02-12
CLEVELAND, OHIO -- I bought for my 1971 Volkswagen Type 2 (bus) a set of Jacobs Electronics spark plugs wires. One of them developed a problem. I figured I had nothing to worry about since I had spent the extra cash to get a quality product with a warranty. I contacted Jacobs Electronics (JE) and they provided me with a form to fax back to them. Once received, they would send me a replacement plug wire.

I got busy, wasn't driving the vehicle at that time, and the warranty was "lifetime" so I put it off. When I was again ready, I emailed JE to make sure the process was still the same. Not only was the proces different but JE had been bought out by Mr. Gasket Co. who refused to honor the warranty.

I explained to the representative that the warranty was lifetime and that JE had already committed to honor it. They didn't care. After much pleading with Mr. Gasket Co. led nowhere, I contacted the Better Business Bureau (BBB) but Mr. Gasket Co. did not even respond to the complaint (see their unsatisfactory rating with the BBB).

Jacobs Electronics was once a company that sold quality products that they were willing to stand behind. Now, unfortunately, they are part of Mr. Gasket Co. and it's a different story altogether.
Comments:2 Replies - Latest reply on 2007-02-12
Posted by Justusryan on 2007-02-12:
Next time, don't wait so long.
Posted by Hugh_Jorgen on 2007-02-12:
Companies buy other companies all the time and choose not to honor warranties issued by the previous company.

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