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Taylor Photography Complaint - Poor service - Wedding photography

Review by strickshe on 2007-02-13
BROOKWOOD, ALABAMA -- My husband and I were married on May 12, 2006. We selected Taylor Photography as our wedding photographer based upon the outstanding work he showed us in our first meeting.

A little over six months after being married (November 18 to be exact), we received our large wedding album. Approximately two weeks after that, we received another picture that was supposed to be entirely in black and white except for my bouquet (which is one of the examples he showed us during our first meeting). The picture turned out with my husband and I being entirely in color except the background and it's VERY fuzzy and out of focus.

For the past two and a half months I've tried contacting Kevin by telephone, email, and over his website (taylorphotography.net) numerous times to no avail. He will not respond to emails and he's avoiding my telephone calls and will not return voice mails.

All I want is for this picture to be replaced with what we had discussed with him from the very beginning. Here it is three months from my one year anniversary and I don't have all the pictures I wanted from my wedding.

If you are thinking about using Taylor Photography as your wedding photographer, I would seriously think twice about it. Once he gets your money from you, he doesn't follow through with customer service as any professional should.
Comments:4 Replies - Latest reply on 2007-02-13
Posted by Anonymous on 2007-02-13:
Time to file in small claims court.
Posted by Anonymous on 2007-02-13:
The out of focus or "fuzziness" is because that photo was to be a portrait, and that's how it's done - the subject is the highlight of the photo. That being said, I'm not sure why the colorization isn't what you asked for. Likely it's an easy fix.
Posted by Anonymous on 2007-02-13:
Her major problem is that after more than 2-1/2 months the studio still does not contact her.
Posted by Anonymous on 2007-02-13:
That sounds about like the flake who shot our wedding. Photographers are a different breed, I'll just say that.

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