Ipod Mechanic Complaint - Misleading Information
I sent an Ipod Nano that had been dropped to Ipod Mechanic for repairs. I had to pay for the $89.00 screen replacement up front. When they had examined it, they said it needed a new $85.62 mother board also since it was hard to turn on and off (it still worked). That brought the total up to about the cost of a new Ipod. However, since they make you pay for the screen up front, and especially since I didn’t want to lose the entire memory, I agreed to the additional repair. When it was returned, the memory was blank. I wrote them to say that I never would have had the unit repaired if they had let me know they wouldn’t save the memory. I asked for a refund for compensation. Not only did I not get any kind of refund (which I didn’t expect), I didn’t even get a real apology (which I did expect). They responded to all my emails very quickly, but only with a very sarcastic apology saying, “I am sure you had your music backed up on your computer so no worries.” (I had already mentioned that I was upset at losing the music.) They said they “figured” I would not want to pay an extra $75 to transfer the memory and reminded me that I had agreed to the repairs. In a later email they said that they did not “assume” anything. I guess “figuring” and “assuming” are different things? Do you think they knew it was unlikely I would have gotten the repairs if I knew the memory would be lost or it would cost a total of $250 to get what I wanted? I’d just like to tell anyone thinking of dealing with Ipod Mechanic to BE CAREFUL! I feel like I was suckered in from the very beginning and their flippant attitude didn’t help things. Has anyone else had a problem with this?