J.C. Penney Company, Inc. Informative - Sent them a payment by accident, they have one excuse after the other. Sent me to 2 collection agency.
In June of 04, I click on JCPenney and sent them $50.00 through my online banking. I didn't owe them anything I just sent them money by mistake.
I called them and told them what I had done and they issued me a check for the amount. In May of 05 I began receiving a bill from a collection agency, I called and they were to investigate it, but never heard anything else from them. A month or 2 later another was sending me a bill. I called and had a shouting match with the collection agency Nationwide representative. I called JCPenney again.
They told me that I owed them $50.00 and the rest was late fee's and finance charges. I explained what I had done in 05 and did get a refund check, the rep told me they were not suppose to send a check to me. Well is that my fault?
They removed the fees and charges, and begin billing me again. I called and spoke to one of the supervisors, she told me that they never received the check and that my bank probably canceled it since I didn't owe. I contacted the bank and got the statement showing where indeed I did send it and NO they would not cancel an electronic payment. This was an online conversation and I sent that and the statement to them. They sent me bills with new finance charges and late fees.
I called again and this time they told me that they issued me 2 checks for that refund. After becoming irate with them I asked for an investigation and to send me the copies of the checks showing my signature on them. I received a copy of one check. I called back, the supervisor this time told me that they sent 2 check copies and didn't I get the 2nd one. I told her no, sure didn't, got 1.
Again I told her to send me proof, copies of the 2 checks. I got the same copy of one check and still getting charged late fees and finance charges.
I've sent my 2nd letter to them and have called this company 7 times. They are calling my house and just sent me a brand new credit card. lol
They say I signed up with their master card and they sent me the 2nd check.
This is the most ridiculous company and the supervisors, representatives are about as dense as a bird. I am fed up with this.
They have no right to put a charge on my card when in the first place it wasn't a purchase, it was a mistake and if they sent me 2 checks it's their mistake. I told them when they prove that I received 2 checks I will glady pay them the $50.00. I have filed a complaint with the FTC and whoever else I can complain about these thieves to.
It's mind boggling how corporations think they can just rip you off like this.