Sony, Inc. Complaint - Poor Customer Service

Review by JKP on 2007-02-12
YORK, PENNSYLVANIA -- Yes, I'm one of those people who didn't take out an extended warranty on the digital cameral that costs me $1,000 plus $300 for the telephoto lense. But, I feel that I have a legitimate complaint and Sony desires to ignore it..

I've had engineers look at the camera and the assessment was a possible design flaw in the focusing ring and the fact that the telephoto lense made for this camera is too heavy for the camera to support it. The lense has caused a partial separation that will need to be repaired. Sony contracts a company to repair their products at a minimum cost of $211.00...just to look it..

I had asked Sony to look into the matter, but they have failed to respond.... That being said, I will never purchase another Sony product and advise anyone considering a purchase, go elsewhere. The bottom line is if you don't have a warranty, forget it!...A MULTI-BILLION DOLLAR COMPANY that puts the consumer on the back burner when an issue arises!!!
Comments:3 Replies - Latest reply on 2007-02-14
Posted by Anonymous on 2007-02-14:
How old is the camera? Is it one day out of warranty? Two years?
Posted by Anonymous on 2007-02-14:
The camera was first introduced in 2001. I'd like to know how you were able to attach a telephoto lens. The camera does not appear to allow removal of the built in zoom lens.
Posted by Anonymous on 2007-02-14:
Sony just repaired my DSC-V1 for free, so I'm not going to agree with you here. That being said, if you're serious about cameras, Nikon has a pretty good reputation for their hardware.

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