Z Chocolate Complaint - Customer Service
I placed an order for delivery for a Valentines Day gift on 02/13/07. I maneuvered through the www.zchocolate website, I made a few modifications, saved all changes and entered my credit card information. I received an email confirming my order. I made the order the day prior to Valentines Day and realized there was no way possible it would be delivered on time. The company offered an additional service, and would have a concierge contact the recipient explaining the gift they would soon be receiving. On the 14th I went in to check the shipping status and found that they did not show I had placed any orders. I checked my email and found the company had sent an additional email stating that because I did not confirm a modification the order had not been placed. I immediately responded to the email in an attempt to save my Valentine order and got no response. I called the CS number and received a "we are either away from our desks or on the other line, leave your name and number and we will return your call shortly." No calls received. I sat by the phone and hit redial at least 20-30 times, no one ever picked up. For a chocolate delivery company not to have adequate CS coverage on Valentines Day is beyond negligent, it’s bad business.