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Ironwoodcom Complaint - Satellite TV Installation

Review by DON LANDAVAZO on 2007-02-14
I WAS SCHEDULED FOR EQUIPMENT INSTALLATION ON FEB 14, 2007. INSTALLATION WAS TO BE BETWEEN 8 AM AND 12 PM. I RECEIVED AN AUTOMATED CALL ON FEB 12 VERIFYING THE APPOINTMENT. AT ABOUT 12:30 PM ON THE 14TH I CALLED DIRECT TV TO ASK WHY THE INSTALLER HAD NOT SHOWN. AFTER SEVERAL CONVERSATIONS WITH DIFFERENT PEOPLE, I WAS TOLD BY "ANGELICA" THAT THE WORK ORDER HAD BEEN MISROUTED AND COULD NOT BE COMPLETED TODAY. I ASKED TO SPEAK TO A SUPERVISOR BUT SHE SAID THEY WERE ALL BUSY. SHE DID GIVE ME AN E-MAIL ADDRESS ("COMMENTS@IWCOM.NET") TO FILE A COMPLAINT.
Comments:2 Replies - Latest reply on 2007-02-14
Posted by Anonymous on 2007-02-14:
For those who can't read all caps and before you start to throw daggers here's the review in sentence case:

I was scheduled for equipment installation on feb 14, 2007. Installation was to be between 8 am and 12 pm. I received an automated call on feb 12 verifying the appointment. At about 12:30 pm on the 14th i called direct tv to ask why the installer had not shown. After several conversations with different people, i was told by "angelica" that the work order had been misrouted and could not be completed today. I asked to speak to a supervisor but she said they were all busy. She did give me an e-mail address ("comments@iwcom.net") to file a complaint.
Posted by Sparticus on 2007-02-14:
Not a big surprise... I think most of these contractor scheduling systems are just random lotteries. It is my opinion that they should be able to miss an appointment once, but if it happens a second time they should compensate YOU for your time. Most of us take off work for these appointments... Of course this pipe-dream will never become a reality...=)

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