1-800-FLOWERS Complaint - An Unhappy Valentine's Day!
On February 12th I called 1-800-FLOWERS to purchase a half dozen roses, a bear and a box of chocolates for my girlfriend in Alaska. I placed the order, paid $100.64 for it and everything seemed to be going fine. Valentine's Day came and the gifts were not delivered. 1-800-FLOWERS called my girlfriend the evening of the 14th to inform her, instead of calling me, that the flourist had gotten her phone number wrong and that was why her flowers had not been delivered. The representative stated that the delivery would arrive shortly. February 15th came. Still no delivery. I called 1-800-FLOWERS, once again, to find out why the hell her flowers had not been delivered. They told me that it was the fault of the flourist and that they would check into it and call me back. I never recieved a phone call. Her flowers were delivered at almost noon on the 15th. Now, every time I call them no one will even speak to me and their automated service is designed to hang up on you if all of their customer service representatives are busy. I am very dissatisfied with the service that was provided to me. 1-800-FLOWERS is not the type of company that I would ever recomend. It wouldn't have been so bad if they would only have talked to me about the mistake. It was, however, their mistake.