1-800-FLOWERS Complaint - An Unhappy Valentine's Day! - Valentine's Day Flower Delivery

Posted by Fartman on 2007-02-15:

It seems that this 1800 Flowers is run by a bunch of incompetent boobs!

As I said to the guy who made a similar complaint against the same company earlier today, I'd like to lay a blast of lethal flatulence and wilt 1800 Flowers!

Posted by zzrokk on 2007-02-15:

FM, does Howard Stern know that you stole his name?

Posted by DebtorBasher on 2007-02-15:

I'm not seeing that it is 800 Flower's fault. They had your girlfriends correct phone number because they called her...the Florist was the one that had the wrong number. The reason they ask for the number of the reciepiant (as it is stated when you order)is for them to be contacted if there is a delivery problem..which they did. 800 Flowers uses your local florists and they need to be award if your are not happy with the service...they will make good on it. I've had many orders, as the sender as well as being the receiver for about 10 years now. I only had one complaint that the flowers were wilted when recieved, and the next day they had a beautiful arrangement sent of the same kind, but they were alive. With all that said, I know it's very disappointing when you expect a delivery to be made to a loved one, and it doesn't get there on time...your best bet is to contact the florist directly (the name of the florist will be on the gift card) and make sure they are aware of your situation...but also make sure 800 Flowers is also aware because if they get enough complaints about a specific florist, they may decide not to use them in the future....hope everything worked out for you and your girlfriend!

Posted by Cococraze24 on 2007-02-16:

And if you paid with a credit card I would dispute the charges or seek a reimbursement of some on my money for the inconvenience.

Posted by Scarpetta on 2007-02-25:

So valentines day comes on the same date every year right?!So why are you ordering late and complaining about the price you paid!If you order in january your gonna save on the roses.1800flowers is a good company hands down why dont you look at all the ftd.com complaints..

Posted by Modern on 2007-04-26:

1 800 Flowers Sucks ASS...
I also ordered flowers for Valentines Day, looked good, seemed like it would be no problem, and to make a long story short, day came and passsed without my Girlfriend getting them. Of course 1 800 flowers was more than happy to give me my money back, and offered the lame ass retarded excuse that the florist who took the order was closed that day!!! WTF??? Yeah right.... SO to recap.... 1-800-Flowers sucks monkey butt!!!

Posted by happyhappy on 2007-10-02:

I have to say I was very skeptical at first to send flowers online as I had a bad experience with some of the Hong Kong online florists. I also don't like some of the local florist as I also had a bad experience and felt the florist didn't do a good job. I finally did a google and yahoo search and found Flowers.com.hk. The website was just okay but they had the flowers I liked. So I finally decided to try them out. When my girlfriend received the flowers she said the flowers were very fresh and nicely designed. So I have to say this really made my day to find out I made my girlfriend's day as well. SO I finally decided to start using Flowers.com.hk and sent a number of bouquets to my girlfriend and now we are married! So she told me I ought to thank this flower site. Hahah.... SHe is kind of right and I think they deserve a lot of credit for doing a good job. I'd still say they need to improve their website design but the design of their flowers were outstanding and that is what counts and counted for me.

Posted by 3centswerth on 2008-02-14:

Don't get me started with this POS company. The WORST customer service I have ever experienced. I ordered 3 different orders on 2/11/2008. I had to cancel one of them because the person I was ordering the flowers for was not going to be in the office where they were going to be delivered. I called their 1800 number and CANCELED the order. Then I received a delivery confirmation for the same order that I just canceled! I entered two online form requests and got NO response. I tried calling customer service and got hung up on automatically all day on the 14th. "Due to unusual call volumes". I looked today at my credit card account online and they charged me for the flowers - AND they got delivered. So there are flowers sitting on a desk dying - when in fact I was told the order was canceled. What a joke. On top of this mess, the 2nd order was delivered on time but the flowers were BUDS, they weren't even bloomed! And, the 3rd order, they were supposed to be pink roses with pink lily's mixed in. Turns out they were Red roses with white babies breath. A DISASTER OF AN EXPERIENCE AND A DISASTER OF A COMPANY. THEY SUCK.

Posted by tigrlily1976 on 2008-02-15:

This company is a total joke. Their customer service representatives are the rudest people I have ever dealt with. My husband ordered flowers for me yesteryday morning (yes, last minute) BUT he was assured they would be delivered that day. They were not delivered and after calling over and over again, finally got put on hold for 45 minutes and was treated like it was his fault for waiting until the last minute. They said they showed them being delivered today. He would not have spent $100 to have them delivered on a day that no one would be home. We are going out of town today until Tues. So they said they would send a message to the florist to redeliver on Tues. Kind of defeats the purpose, so we said No Thank You, please cancel the order. They said IF the florist doesn't deliver, then we can call back Tues. for a refund. When we mentioned just calling the credit card company to dispute the charges, they hung up on us. Their service stinks, they lie about delivery dates and overcharge! 1800Flowers will never receive our business again and we will discourage everyone we know from using them as well.

Posted by m2 on 2008-02-15:

This company has the worst customer service. 1st my v-day order that I placed 3 weeks earlier did not arrive. I tried calling their 800 number all day on the 14th & could not get through, then after trying for a long time on the 15th I got through & after explaining how angry I was (I was very calm), I was hung up on. After awhile I got through again & was told that they had been swamped with calls because of "many" orders that were not delivered. I was told I'd be credited for the order that was not delivered - wow that was very nice of them. I also asked for their corporate number to contact the Customer Relations Director. The number I was given & guaranteed to get through went to a recording to call their 800 #. Finally the flowers arrived today and the order was wrong - they sent the wrong thing and then sent it late. Oh, they did offer me a 20% discount on my next order. I was also told I needed to understand that Valentines Day is very busy...I finally got a number to their corporate office & left a message for the customer relations director who has yet to return my call. A video: http://www.youtube.com/watch?v=D8IH0FD_TRc
http://www.consumeraffairs.com/online/1800flowers.html