A Night To Remember Limousines Complaint - Wedding Woes - Limo Rental
OCALA, FLORIDA -- On Jan.13 my fiance and I met with Clay at the site by the Moose Lodge where he parks his Black Chrysler 300's in Ocala Florida. Clay seemed very respectable and was very professional with his laptop he checked the availability of the 2 Black cars he showed us and stated they were both available for our wedding on Feb.3,2007. We went with the more expensive of the two costing us a total of $414.00 for 3.5 hours of service. We gave our debit card to put a $100.00 deposit.
Clay emailed us a receipt on the spot, we shook hands. I offered to email directions to our home since we lived in a remote locations and later did. I also contacted his office and changed the pickup time to 12:15 on our wedding day as I had a few changes arise and needed to be a little early to have my makeup done. On our wedding day at 12:30 I called Clay to see if the driver was haveing trouble finding us since he was already late he hung up with me to call his driver and returned my call to let me know he was still a half hour out and that he was in Las Vegas when I called his office to change the time and things always get messed up when he goes out of town. I waited on the Limo and 30 minutes later a Cream colored Limo arrives instead of BLACK that we ordered. When I called back to ask why the car was black Clay responded that I was lucky to even get that one. We go to get into the Limo that had just been washed and the water is still laying in the door jams and the inside had been wiped with a wet cloth that was obviously was dirty. My wedding gown had to be rolled up and held up at my chest as to not get it dirty. The driver was not provided with directions to the Church which Clay told us was not needed so the stereo system that we paid extra for could not be used since I had to tell him where to go on our 45 mile ride (and did not have the upgraded system we paid for) when I called Clay back to complain about the car now not only being cream and not black but dirty and no directions he stated " what the F--- did I want him to do now!! I told him I was not going to argue with him and I would have my fiance call him. My fiance called him and he refused to have someone come clean the car during our ceremony and refuse to change the car out. The driver than told my sister that he did not work for Clay that he worked for Pronto and they had been hired because Clay overbooked. My sister than called Pronto and they in turn got a three way call going with Clay and Clay responded that the driver could just leave and that I was lucky to have had a limo even show up that he overbooked and since he was the only company with a Black Chrysler 300 there was no place else for us to get one from and I should be happy with what he sent. The man from Pronto Limo refused to have his driver leave and apologized for the wet dirty mess and also stated he would send us a $50.00 gift card. We never heard anything more from Clay only recieved our emailed reciept from Clay for another $314.00 more.
THIS WAS A TERRIBLE MOMENT THAT NO OTHER COUPLE SHOULD EVER EXPERIENCE THEY SHOULD BE CALLED A FRIGHT TO REMEMBER LIMO