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T-Mobile Complaint - $1400 cell phone bill!!
Complaint
JUPITER, FLORIDA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I have been a good customer of T-Mobile since 2004. I've paid my bills on time. My wife's and my phone bill typically ranged around $185/month. Starting around 11/2006 we started getting phone bills around $400 +/-. Our most recent phone bill was nearly $300, so my wife called in to discuss the bill. While she was trying to find out why the bill was so high, she was told that her new bill was almost $1400!!! When she asked to repeat the amount, the agent started laughing.
Later that evening, I called to ask what we could do to rectify the situation. I suggested we upgrade to a new plan retroactive to the beginning of our new bill. The agent I spoke with, named 'Mike J' (he wouldn't give me his last name) refused because 'the billing cycle had already ended.' We hadn't even received this $1400 bill yet! But, supposedly there was nothing he could do.
I asked when the billing cycle had ended and it was less than a week ago. So, I asked if I had called a week ago, would they have been able to make the update? Yes, the agent said. I asked for some common sense and reasonability and the agent said I should have used common sense and called a week ago and made the change then. He was impressively unhelpful and patronizing. I canceled my account then and there.
I really don't think it's principled to pay this bill, but I know that if I don't, it will affect my credit and I'll end up paying thousands more in increased interest rates in the future. I get the feeling T-Mobile knows this, too and couldn't care less.
As a resolution, I would like the following:
I would like to find a reasonable solution. I would accept upgrading my wife's and my accounts to their 'nationwide unlimited minutes' plan retroactive to this $1400 bill we haven't even received yet.
Please contact me if you need more details regarding this incident.
I have been a good customer of T-Mobile since 2004. I've paid my bills on time. My wife's and my phone bill typically ranged around $185/month. Starting around 11/2006 we started getting phone bills around $400 +/-. Our most recent phone bill was nearly $300, so my wife called in to discuss the bill. While she was trying to find out why the bill was so high, she was told that her new bill was almost $1400!!! When she asked to repeat the amount, the agent started laughing.
Later that evening, I called to ask what we could do to rectify the situation. I suggested we upgrade to a new plan retroactive to the beginning of our new bill. The agent I spoke with, named 'Mike J' (he wouldn't give me his last name) refused because 'the billing cycle had already ended.' We hadn't even received this $1400 bill yet! But, supposedly there was nothing he could do.
I asked when the billing cycle had ended and it was less than a week ago. So, I asked if I had called a week ago, would they have been able to make the update? Yes, the agent said. I asked for some common sense and reasonability and the agent said I should have used common sense and called a week ago and made the change then. He was impressively unhelpful and patronizing. I canceled my account then and there.
I really don't think it's principled to pay this bill, but I know that if I don't, it will affect my credit and I'll end up paying thousands more in increased interest rates in the future. I get the feeling T-Mobile knows this, too and couldn't care less.
As a resolution, I would like the following:
I would like to find a reasonable solution. I would accept upgrading my wife's and my accounts to their 'nationwide unlimited minutes' plan retroactive to this $1400 bill we haven't even received yet.
Please contact me if you need more details regarding this incident.
Comments:
Posted by warddw1526 on 2007-02-15:
A suggestion for you. Threaten to cancel the phone. They will connect you to a retention department, who may try and keep you as a customer.
Posted by MRM on 2007-02-16:
Cancel the wireless service until you learn how to use the remaining minutes feature on your headset to keep track of the minutes you have used.
Posted by Rob777 on 2007-02-16:
Sorry to hear that. I use to work for tmobile and the agent you had was very ignorant tmobile is a very fair company you should of escalated the call to a supervisor and also report the agent. I dont knwo if tmobile could fix the bill but they might be able to give you a goodwill credit or atleast retention credit considering you cancelled your acct tmobile is very good to employees. I worked under a outsourced company named mcci which is located in Canada. THey suck on the other hand lol! Good luck in future endeavors hope you dont get skrewed again and next escalate the call agents really dont have the ability to do much at tmobile the supervisor has all the power.
Posted by adzidek on 2007-02-16:
You must be kidding. How exactly do you figure you can ask them to "retroactively" change your bill? I mean, even if they could - why would they? Because YOU lost track of your free minutes and put hundreds of dollars in overages on your phone? That's like buying a box of chocolates, then later going back to the store that sold them and saying, "Can you give me some of my money back - I ate the chocolates faster than I expected I would". Are you nuts?
By the way, $1400 is a LOT of money - are you sure you're not a victim of cellphone fraud? 'Cause that would change everything...
By the way, $1400 is a LOT of money - are you sure you're not a victim of cellphone fraud? 'Cause that would change everything...
Posted by CrazyRedHead on 2007-02-16:
This sounds like he got roaming charges if he is willing to upgrade to the nationwide unlimited plan, he may be on the regional plan. Roaming can add up quite quickly if you are not careful.
If you went out of your area and racked up roaming charges, how is this T-Mobile's fault. If this is the situation, you should be taking responsibilities for your own charges. I don't call T-Mobile to yell at them for something I did on the bill, I just pay it. I will ask them to help out, but if they don't, I just suck it up and drive on.
If you went out of your area and racked up roaming charges, how is this T-Mobile's fault. If this is the situation, you should be taking responsibilities for your own charges. I don't call T-Mobile to yell at them for something I did on the bill, I just pay it. I will ask them to help out, but if they don't, I just suck it up and drive on.
Posted by Extended Warranty on 2007-02-16:
Adzidek, I don't like your comparison, here's mine :P
That's like filling up your car with gas, but not putting enough in. You run out of gas and there are no gas stations within 50 miles. You pay someone to come and fill you up. Then you go back to the gas station and demand they refund you for paying that guy, or you will never buy gas from them again.
That's like filling up your car with gas, but not putting enough in. You run out of gas and there are no gas stations within 50 miles. You pay someone to come and fill you up. Then you go back to the gas station and demand they refund you for paying that guy, or you will never buy gas from them again.
Posted by heathernumber on 2007-02-16:
I wOULD DO BUSINESS WITH THIS COMPANY ANY MORE. I HAVE A CUSTOMER REVIEW ON THIS SAME COMPANY. WHERE THEY ARE CHARGING US $1200. i HAVE CALLED THEM MULTIPLE TIMES TO RECTIFY OUR SITUATION, ONLY TO BE TOLD THAT IT'S OUR PROBLEM WE MADE THE CHARGES WE HAVE TO PAY THEM. WE SUPPOSEDLY WENT OVER THE MINUTES DURING THE TIME ONE OF OUR PHONE WE COULD USE FOR TWO WEEKS. WENT OVER IN MINUTES OVER 200 DOLLARS. i HAVE BEEN DOING SOME HUGE INVESTIGATIONS ON THIS COMPANY THEY HAVE SO MANY COMPLAINTS ON THERE CUSTOMER SERVICE AND BILLING . I WOULD HIGHLY SUGGEST REALLY THINKING ABOUT WHETHER U SHOULD DO BUSINESS WITH THIS COMPANY.
Posted by heathernumber on 2007-02-16:
I wOULDNT DO BUSINESS WITH THIS COMPANY ANY MORE. I HAVE A CUSTOMER REVIEW ON THIS SAME COMPANY. WHERE THEY ARE CHARGING US $1200. i HAVE CALLED THEM MULTIPLE TIMES TO RECTIFY OUR SITUATION, ONLY TO BE TOLD THAT IT'S OUR PROBLEM WE MADE THE CHARGES WE HAVE TO PAY THEM. WE SUPPOSEDLY WENT OVER THE MINUTES DURING THE TIME ONE OF OUR PHONE WE COULDNT USE FOR TWO WEEKS. WENT OVER IN MINUTES OVER 200 DOLLARS. i HAVE BEEN DOING SOME HUGE INVESTIGATIONS ON THIS COMPANY THEY HAVE SO MANY COMPLAINTS ON THERE CUSTOMER SERVICE AND BILLING . I WOULD HIGHLY SUGGEST REALLY THINKING ABOUT WHETHER U SHOULD DO BUSINESS WITH THIS COMPANY ANY LONGER.
Posted by FloridaLizardQueen on 2007-02-16:
I do believe the original author of this complaint did cancel his account and is no longer a customer of T-Mobile. I personally don't have any problems with this company, and I am sorry that "skrewed" did.
Posted by Shakra on 2007-02-16:
heathernumber - calm down. There's no reason to shout. We can hear you.
Posted by Shakra on 2007-02-16:
I agree with those that want to know why Tmobile should forgive the $1,400 phone bill you racked up. We have to pay our bills. Why shouldn't you?
Posted by adzidek on 2007-02-16:
LOUD NOISES!!! (People who have seen Anchorman will understand this reference :)
P.S. I love lamp.
P.S. I love lamp.
Posted by warddw1526 on 2007-02-17:
I will not be as a callous as some and say that the charges are valid, but you expect T-Mobile to bend over backwards to keep you. Someone made the point that cell companies offer the ability to check usage (phone features, the website, or just calling and asking).
However, they probably should have done something to keep you as a customer. There has to be some middle ground.
However, they probably should have done something to keep you as a customer. There has to be some middle ground.
Posted by Shakra on 2007-02-17:
skrewed didn't say that the $1,400 bill wasn't theirs. He was trying to retroactively change his calling plan so he can get out of paying that much.
Posted by heathernumber on 2007-02-19:
PLease read my complaint on T-mobile. was loyal customer for 4 years. when all was said and odne they tried to charge me over $1200 to close my accounts. i will continue to complain about this company until my situation has been resolved. i highly suggest you do too. because obviously, people back down to this company all time if they continue do all these maticulous things to there loyal customers.
Posted by acarmatt on 2007-06-07:
Heathernumber, please learn how to write a logical, concise, and correctly spelled sentence. As people have told you over and over regarding your posts, there are two possibilities to your situation. 1. You incurred the charges and owe them. We don't care that the calls were late at night or you have a baby or whatnot. LOOK AT YOUR FREAKIN'BILL and see if the numbers are numbers you dialed. Are they back and forth between your number and your boyfriend's? Guess what? You made them. If not, then 2). You are the victime of cellphone fraud and should contact the police. Not about T-Mobile and how they are defrauding you, but about being a victim of identity theft.
My assumption is you either didn't have a plan with free roaming and/or free long distance and just gabbed to your heart's content and now don't want to pony up the money. Also, spend your day doing something other than going to every post about T-Mobile and entering your same sob story.
My assumption is you either didn't have a plan with free roaming and/or free long distance and just gabbed to your heart's content and now don't want to pony up the money. Also, spend your day doing something other than going to every post about T-Mobile and entering your same sob story.
Posted by BOBOLAMA on 2007-09-08:
yep i had a problem too. had 3 razor-phones,and only cost 19.99 per phone, one time charge.i was on my favs plan. 1000 anytme minutes. it was great for 130.00 per month,..but then cam a bill for $480.00, the $600.00. it seem that my daughter satrtin using AIM text messaging,and had over 2000 send/receive messages. i didn't pay fas enough so t-mobile cut my phones off. i switched back to pay as you go,the service is still as good, just less minutes.
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