We Clean America Complaint - DO NOT USE THEM - House Cleaning
SHERMAN OAKS, CALIFORNIA -- I had a bad experience with them, and I have a feeling that most people that use their service have a bad experience. First, you can never talk to anyone when you call, they always say someone will call back within 20 minutes. That never happened with the 8 times I contacted them. The maids showed up an hour early. They did not dust well, they state they move things, they didn't. TV in bedroom still had an inch of dust on it. They managed to blow a fuse in my house, when I returned half of my house had no electricity. TVs not working, computer froze. Not their fault but they could have left a note, as I was not sure what was wrong and spent 15 minutes on the phone to the cable company before resetting all fuses. Vacuuming, well, my husband asked me if they even vacuuming when he got home, so obviously it was not done well. Window that was cleaned, lefted streaked and worse than when they arrived. Beware of a sheet of paper they have you sign before the maids work. I was told it was just something that said I would not hire the maids independantly ( not sure why they think that would be a problem) anyway, it actually said a lot of other things, and I was stupid and did not read it. One of things it says is that if something comes up missing, they are not liable. Whats up with that? Well if I would have read that before I signed it, I would have never signed it. I tried to get a hold of them for two days to complain, as in the letter it states thats as long as you get, and never got a call back. I ended up cancelling my check , the letter also stated I could not do that. But since they would not call me back, I did it anyway. Also they ruined my $30 cutting board by putting it in the dishwasher, it fell apart. they told me they would only investigate that, after I resent a check. When I finally talked to someone they wanted to have someone to come back out. No way, I was not having them set foot in my house. He told me that if I did not send another check they would take me to small claims court. Bring it on! Don't even care if I lose, just want them to have to spend the time to go to court. Bottomline is their customer service is the worse ever and their maids suck too!