Jerry Ulm Dodge Complaint - Bad repair - Service department

Review by blkpapilllion on 2007-02-17
TAMPA, FLORIDA -- I took my 02 Dodge Caravan into the dealership for tuneup, oil change, transmission check up ?
The van was running fine when I took it there Thurs. morning, when I picked it up that afternoon I noticed that it was jerking on deceleration- wasn't doing that before I took it there. Took it back Fri. morning, I knew it wasn't the brakes and told them so, I told them that it is the transmission. They took that van back there for 5min came back and told me it was the torque converter. They told me that the transmission fluid was the cause of it. I also got a "16/23" point chechup on Thurs. the receipt said that there was not any problems with any systems in the car but Fri morning the transmission is acting funny. They messed up a routine service on my van and instead of admitting there guilt, they want me to pay for it. I am so pissed off. my husband is putting his life on the line away from his family...for what... so that we can be screwed because he is away. The service advisor thought I was a fool.
Comments:2 Replies - Latest reply on 2007-02-20
Posted by Anonymous on 2007-02-18:
If this was any other vehicle I would say you have a definate argument, but this model in notorius for transmission problems. Get a second opinion as the shift solenoids have been known to do the same thing and are less expensive to repair. Good Luck
Posted by chinmusic on 2007-02-20:
Cars don't need tuneups anymore. Just fluids and filters. When a dealer says you need a tuneup for $500, beware! Cars have OBD II (on board diagnostics). If the car runs fine and check engine doesn't light, don't mess with the car. I have a 1999 Dodge Caravan with no problems. I do all my own maintenance, which is very little; up to now, distributor rotor, which most cars don't have anymore, timing belt, transmission fluid change (once) and the usual oil and air filters.
Make sure you arer using the right transmission fluid. Chrysler has a unique formula. I assume the dealer uses this, but the wrong fluid can make the tranny run ragged.
Dealers still use the term tuneup so they can charge you $500 for some filters and maybe some spark plugs.

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