Jerry Ulm Dodge Complaint - Bad repair - Service department
TAMPA, FLORIDA -- I took my 02 Dodge Caravan into the dealership for tuneup, oil change, transmission check up ?
The van was running fine when I took it there Thurs. morning, when I picked it up that afternoon I noticed that it was jerking on deceleration- wasn't doing that before I took it there. Took it back Fri. morning, I knew it wasn't the brakes and told them so, I told them that it is the transmission. They took that van back there for 5min came back and told me it was the torque converter. They told me that the transmission fluid was the cause of it. I also got a "16/23" point chechup on Thurs. the receipt said that there was not any problems with any systems in the car but Fri morning the transmission is acting funny. They messed up a routine service on my van and instead of admitting there guilt, they want me to pay for it. I am so pissed off. my husband is putting his life on the line away from his family...for what... so that we can be screwed because he is away. The service advisor thought I was a fool.