Jet Blue Complaint - Worst airline experience ever
BOSTON, MASSACHUSETTS -- I and a couple of medical colleagueswas leaving Boston on 2/16/07 to present several lectures at a major medical conference in Orlando. There had been a snow storm two days earlier but Logan was getting back to normal. When we get there the flight is first delayed, the cancelled. They make no arrangements to get another flight on their airline or any other (no resiprosity with any other airline) The next flight they tell us was on 2/20 after the conference is over. Being a school vacation week there are no other flights into the state of Florida from Boston, NH, RI, CT, NY or Phi. (I looked) They give no other information other than to call back at 10:30PM EST. I have to arrange travel arrangemnets home now.
I actually call (and wait on hold for 30 minutes) back at 7:30 and they tell me they chartered a flight and that I can get a seat on it with my colleague. I rush 40 miles to the airport and a soon as I get there that flight I had seats on was cancelled. No one is available to give any information. There is a huge line of angry customers at the check in counter so I wait on it as I was desperate to get to this conference. I call Jet Blue and wait on hold for 40 minutes but some how miraculously get seats on another flight with the last two seats that wasn't even listed on the board. The line to check in moves slowly. We hear murmurings that the last Orlando flight was boarding early. We run to the front of the line and tell them we have seats but they gave or seats to stand-by passengers at the gate. We have now spent most of the entire day and night at or travelling tot he airport.
This airline cannot possibly stay in business much longer. What they did on the runway at JFK was inexcusable. There were little kids at Logan crying because they could not go to Disney at least for several more days. The airline was completely unhelpful. They did not give us accurate information or they were actually lying. I know the weather was an issue a couple days back but on the other boards every other airline's planes were on time. The entire Jet Blue's board was all red for delays and cancellations. They should be embarassed. Lectures I prepared for months to be given in front of an international audience were wasted. I will get over it but those poor kids and anguished parents in the airport were heart breaking.
Never again. I will pay double before I would ever use them again. In my 30 years of travelling, nothing compares. Companies like this usually follow a certain course.....extinction.