Zoom Airline Complaint - Poor customer service
I too had a nightmare experience with Zoom. A major accident on the way to Glasgow, Scotland, airport resulted in hundreds of passengers being late for flights. All airlines put their passengers on later flights, all airlines that is except Zoom. We were 2 mins past the check in deadline along with other passengers and were refused the chance to check in. The flight was not scheduled to leave for 45 minutes. I am a mother travelling alone with a small child and was left stranded at the airport. I asked to be put on a later flight and was told that there was seats available 2 days later but that the rep I was speaking to could not transfer me I would have to call and do it myself. I called and called and got no answer.
I had to purchase another seat on Thomas Cook airlines who were more than helpful Kudos to them
After approx 10 emails and numberous letters I got nowhere with Zoom. They would not even refund me for one of the tickets let alone the two. What an abomination. I even send a letter marked PRIVATE to their president but it never go to him. It is impossible to get past customer service who send you the same B/S response.
BE WARNED PEOPLE DONT WASTE YOUR MONEY. DONT FLY ZOOM.