HughesNet Complaint - Un reliable and slow
BLACKWELL, MISSOURI -- The service this company provides is completely unreliable and seldom meets the performance levels that are advertised by the company. Their support is basically as useless as the broadband service they offer, all emails are answered with scripted general answers without regards to what was asked in the email body. When it comes to telephone support, you get some company in India with support people that may or may not speak English well enough to be understood. These support offer you the same basic scripted answers that you get via email and do nothing to resolve the problem. Even if you are lucky enough to forwarded to the higher level support in the US, you'll be extremely lucky if they can resole anything other than the most basic of issues.
I've have been having extremely slow service, along with several others in my area, where the overall speed isn't enough to download my basic emails during the day and after about 12 mid-night the speed picks back up to advertised speeds for a few hours and then drops back to basically nothing until mid-night the next evening.
This has been going on for several weeks and after countless emails and sitting for endless hours on hold, the problem has yet to be resolved. All I hear from the support people is that the system checks out and they have no idea hat's the matter. In my opinion the company has over extended they service bandwidth to a point where it can not support the number of customer they now have and are just giving the customers a run around two step dance to keep getting money out of them without providing any type of reliable service.