Sears Complaint - Poor (or lack of service) on Maintenance Agreement
FULLERTON, CALIFORNIA -- I had bought a Samsung DLP TV at Sears with a 3-year maintenance agreement. Although I knew that these maintenance agreements were a joke I had bought it because I've had bad luck with products not working. Well, two years after I bought the TV, the color wheel had broken. I thought how great it was I bought a maintenance agreement. WRONG.
Bottom line (for those who do not want to read my rant below), do not waste your time with a Sears Maintenance Agreement. Even if you product breaks, you will be very frustrated with the service (or lack of service) they provide.
My TV broke the day after Thanksgiving 2006. The maintenance repair person came out in early-Decemember. Finds out that it's the color wheel, but doesn't have the correct part. Sears did not have the part in stock and took almost 6 weeks for me to receive the part and for the next appointment to be scheduled. so mid-January I have another appointment. The guy installs the color wheel, but the picture still has a problem. The guy didn't know how to fix the problem and the service center was closed so he had no one to call. A third appointment had to be set for late January. I get cancelled the day of the appointment because Sears overbooked. A fourth appointment has been set. It was scheduled from 8-12 noon. I had call to confirm that day and was told that it was scheduled for that morning. At 2 o' clock no one has shown up so I call again, now they tell me I am scheduled from 1-5 pm. I am still waiting for the repair person to show up, if he does at all. Who knows if they will be able to fix my television or not.
It's been a huge frustration after another due to the lack of parts, technicians that do not know what they are doing, overbooking of appointments and lack of any communication from Sears service.