Dermacia Complaint - Double ordering rip off

Review by reason2bme on 2007-02-17
SANTA ANA, CALIFORNIA -- I fell for the claims made in the infomercials so i called the toll free number on 12/24/2006 and ordered the least costly "free trial" of the dermacia cosmetics. By January 23,2007 I had not recieved any merchandise, no charges to my bank account no notification that the order was either (A) delayed due to holiday rush, (B) lost or mistyped. when I called to track the progress I was given another 800 number to call customer service. I was on hold for 10 minutes with no HUMAN making an attempt to answer.
Now, one would think that after 30 days and no so much as a postcard or phone call of apology, That the December order never went through for whatever reason. So I went to the website and ordered again. Totally believing this would be the ONE and ONLY order processed. Well call me a fool because the December order tagged on to this one and my account was hit twice causing a catasclismic event of overdrafts, because I had not budgetted the Decemeber order. This I was 155.20 overdrawn. When I contacted the comapny I got a smartass response of "Tough" several phone calls and emails later, I am still unhappy with no Effort made by dermacia to correct the problem to take back both orders that arrived 14 days after the 1/23/07 Is there reourse Do I hae rights?
Comments:1 Replies - Latest reply on 2007-02-17
Posted by Skye on 2007-02-17:
The faq's page of the website says you can return any un-used portion, less shipping and handling. You better call your credit card company to dispute the double charges before the time limit you can dispute this issue passes.



3609 W. MacArthur Blvd.
Suites 807-808
Santa Ana, CA 92704

Customer Service:
866 831 2914

888 449 2251


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