Vitacost.com Complaint - Not Trustworthy - vitamin supplements
BOYNTON BEACH, FLORIDA -- Vitacost.com
2055 High Ridge Rd.
Boynton Beach, FL 33426
I have made many purchases with vitacost.com over the past few years. Their products are good and their service is usually good. If you e-mail them about their products and want additional info, then they are very prompt in replying. If you have a problem with them, then forget about e-mailing them. they only want to hear from you if you have something good to say. That is ok, as I could live with that because I enjoyed their products.
Now, here is what I cannot live with. Back in early January this year I placed some orders and at the end of one of my orders was a statement that read.."do you want free shipping on your next order?" I clicked on that site and it was a gimmick and I saw nothing that I was interested in, so, I clicked off that site and back to vitacost.com. I did not join any club or give this site any of my personal info or my debit card number. On 1-30-07, I saw that $14.95 had been charged to my debit card by a company named "shopping essentials plus" Since I had never heard of them, I called my bank and my bank rep called shopping essentials and they told my rep that they got my personal info and debit card number from "vitacost.com". This was a real shock to me. We cancelled my membership with them and several days later they credited my $14.95 back to my account.
I e-mailed vitacost.com and told them about this incident and told them I did not appreciate them giving out my personal info and card number to anyone, and if this is what they were doing, I would never order from them again. They did not reply. I have since e-mailed them two more times and they still have not replied to any of my three e-mails. My 2nd and 3rd e-mails I told them if they do not reply, then that pretty well proves they did give out my personal info. Also told them I would file complaints against them if they did not reply. Still no replies. I have now filed complaints with the Better Business Bureau and the Florida attorney General's Office.
I just do not understand a company that I have given a lot of my supplement business to would do this. The really hard thing is that they will not even reply to my e-mails.
The reason for this e-mail is to warn as many people as I can. Be very careful before you give this company any of your personal info or card numbers. If there were a mix up or vitacost really did not pass this info on to shopping essentials, then would you not think they would have certainly have responded to my e-mails?
I know that I can no longer trust vitacost.com, and will NEVER buy anything from this company again, and just want everyone to know about them.