Mattress Gallery Complaint - Mattress Gallery is a Giant RIP OFF
STUDIO CITY, CALIFORNIA -- I bought a 1,700 dollar mattress at Mattress Gallery in Studio City last December (2006). It was slightly too firm and they have a comfort exchange so I went back in early January to get the slightly less firm version. Salespeople talked me into a $2,200 Stearns and Foster latex instead they said would be great for my back. It's the worst mattress I have ever slept on. Sinks down about a foot even under my 98 pound daughter. It is truly painful to sleep on. I went in for a refund or exchange and was told the store could do nothing. I had to contact the regional salesmanager, Joe Adams. First of all, customer service refused to put me on the phone with him. Then they threatened to hang up on me because they didn't like my tone of voice. When I finally tracked this guy down he told me I signed a contract and business is business. So I am stuck paying off a $2,200 mattress and sleeping on my couch. STAY AWAY FROM THESE CROOKS! The salespeople will mislead you about what mattress to buy and when you have bought you are screwed!!!! The mattress will not even feel anything like it did in the store when you get it home!