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R & D Ground Services Complaint - Deceptive / Unfair Billing Practices

Review by TW on 2007-02-19
CHAMPAIGN-URBANA, ILLINOIS -- Called late afternoon 2-13 for snow removal services. Asked for estimate, discussed what might justify top price range, and talked about what services were included. Was told work would be done early am 2-14. After a couple of phone calls, drive was plowed late afternoon 2-14. He came to door with bill for 125.00 - Which was top of price range. I first said that i was told the estimate included small porch, steps and walk (also supposed to be de-iced after completed). He agreed that,yes, it did - but that he was so far behind, he was doing drives first and would return for the rest as he caught up. Told him i'd been given range of 75-125 and asked what justification there was for it being top dollar. He replied that there was just more snow than he realized. I went ahead and paid full amount, asking for reassurance that he would be returning. Had to make repeated phone calls, before he finally returned late evening 2-19. Completed work and came to the door with a bill for 60.00. I angrily responded that the check he had already received was supposed to cover that work. He again mumbled something about how much snow there was and how long it took him (no de-icing). He asked if i was going to write him a check, and i told him no - slamming the door. Went to his truck for a couple of minutes and returned - door being answered by a visiting friend. Heard them talking about a fee being added and what he was actually asking for. I returned to the door, seeing a "temper fee" of 100.00 Added, but he said he was waiving that and i only owed 60. I reminded him of comments made at time of first visit, regarding inclusion of services and my concern regarding full payment, with job incomplete. He pulled his hat away from his ear, saying that he had hearing difficulity and "didn't hear it that way." I then grabbed the ticket, swearing at him, and slammed the door. He stood outside a couple of minutes, knocking and talking - things such as "you'll be hearing from my atty". Called my house @ 10:38pm, calling 6 times in a row and hanging up when machine answered. Called again @10:50, doing the same thing 3 times. Had then switched phones, so that id name didn't show - only private name/number. Called twice @5am 2-19.

I have no intention of paying additional charges, but want to get word out there, so that others can be warned to watch for these questionable billing practices.
Company Response on 07/01/2011:
I talk with the police this matter because I called the police on this customer who had a clear invoice of the billing for all work during this major snowstorm blizzard she also live at the end of a circle which she asked to be plowed also. All work was done in a extremly professional manner and a very timly manner bause she was on a call in service and and estabish contract account, which are done first then call ins. R & d has been a prrestigous service company since 1852 when we built the first bridge across the illinois river. thank you for your time we warrant all work.
Comments:1 Replies - Latest reply on 2007-02-19
Posted by Anonymous on 2007-02-19:
Why didnt you call the police while he was still standing outside your door?

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