Subaru Complaint - 2000 Subaru needs new transmission w/ only 34K miles
ROCKVILLE, MARYLAND -- Last week, my 2000 Subaru started making a strange noise. 2 days later, the Check Engine light came on. The day after that, it was making a 'thunk' noise so I called Subaru Roadside Assistance & had it towed to the nearest Subaru dealer. The car has 34K miles, so it should be under warranty (3 yr/36K miles).
The dealer says it needs a new transmission. They say it was out of transmission fluid & was 'obviously drained'. However, I have never had any work done or any maintenance that involves the transmission fluid in any way, so it most certainly has not been drained (properly or improperly) & all the appropriate fluids were topped off at my last oil change (approx 2400 miles ago).
The dealer says this is NOT covered by the warranty because "there is no leak" in the transmission. I say there must be something wrong in the system or it would have had fluid.
The dealer is trying to point the finger at the quicklube/express lube where I had the oil changed. He says that the tech pulled the wrong plug & drained the transmission fluid. I have a hard time believing that, but decided to get more info. I asked the dealer that *if* that was what happened, how long could the car go before there would be problems. He said maybe 500-600 miles. I've gone 2400 miles since the last oil change, so that doesn't sound like it's really likely that that's what happened.
The dealer has called for Subaru to look at the vehicle & determine whether it is under warranty or not. If they deny it, I will be responsible for any costs involved with replacing the transmission.....let's just say that I'm not holding my breath that Subaru will determine that it is under warranty. Why should they if they can blame the oil change shops & get out of paying?
Has anyone else come across something similar to this? Any suggestions on how to get Subaru to honor their warranty?