eCampus.com Complaint - 15 Weeks for Check!!!
MARTINEZ, CALIFORNIA -- This is the first time I have used eCampus.com I did not buy a book from them, but instead took part in their "textbook buyback" which claims to take 4-6 weeks. It does say that in "peak" buyback times, refunds can fall outside of this time frame, but 15 weeks?! I basically wrote off my textbook as a loss after repeatedly emailing the company asking about the status of my book. They did not reply to my emails, but 15 after I shipped the book to them, I finally got my check. Personally, I think it would have been quicker if someone from the company just walked from house to house hand delivering them. I am glad that I finally got my money, but their extensive processing time and LACK of communication makes them lose major brownie points in my book. I don't think I will use them again for textbook buy back, and I'm a bit apprehensive about actually making a purchase with them! How long would THAT take?
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