Air India Complaint - Air India cancels flights does not take responsability
LAX-FRA, CALIFORNIA -- I had a flight with Air India (AI) from LAX to FRA on 12/30/2006. My connecting flight with Condor to Spain was to leave about 4 hours after the scheduled arrival with AI in Frankfurt. I thought that this would be more than enough but AI decided to cancel the flight: there were only 17 passengers and the flight would have turned out unprofitable for them.
They offered me a flight with Air France via Paris and I explained that I would miss my flight to Spain with Condor. The LAX manager promised that they would send a fax to Frankfurt and take care of that. Arriving in Frankfurt there was nobody at the AI counter, Condor had not received any message from AI and I had to spend the night in Frankfurt.
When I tried to get some kind of compensation for my damages, AI told me: "you were traveling on two separate tickets, we are not liable for anything."
I believed that flying with Air India would save me money but at the end I ended up paying more money for a miserable service. The ticket from LAX to FRA was $ 550,- My damages (extra ticket, hotel, taxi, food, cost of rental car that I had already paid for on 12/31) added up to over $ 400,-
The service on my return flight with AI was probably inspired by indian train traveling, the plane dirty, broken seats, toilet smell from my seat....
Definitely the first and the last time I used these guys.